Reactivate old sim/number after cancelling account

[lasse_01_01]

Hello,

I cancelled my three account and phone contract 3 weeks ago as I was expecting to move abroad - however, this did not materialise and I am staying in the UK. I am wondering if it is possible to get my previous number back (as less than 1 month has passed since cancellation) if I am taking out a new sim package? If so, how can I go about that.

Many thanks,

Lasse

[lasse_01_01]

Thank you both. I've been in contact with Three via live chat and received very different responses each time from different teams (some saying this can be done until 6 months after cancellation). Would someone working for Three be able to clarify if this at all possible or not and how would go about it?

[PeteG]

Hello, Lasse. 

I'm sorry you've been getting conflicting information regarding what is or isn't possible. 

The number goes through several stages after being cancelled. The time frames are not exact as the network typically handles these kinds of things in batches, rather than being account specific. 

I'm not sure what the status of your number is, but it's something we can look into for you. If it's possible to recover it, we'll do it. 

Keep an eye on your messages via community and we'll reach out to you soon. 

Pete. 

[void]

@PeteG hey! I have a similar situation: my number was deactivated yesterday, it was used for incoming calls, but without outbound activity for the last 6 months. Customer support told me it was impossible to get back the number in any form. Do you think you can help? Thank you very much!

[JonathanB]

Hi @void,

I'm sorry the situation above would relate to a Pay Monthly account that has been cancelled. We do have a window where we can reconnect these if there's been an error. With PAYG lines that are cancelled due to exclusive inbound use we can't overturn this.

Thanks,
Jonathan

[sc1999]

Interesting. If someone does not contact you click on a moderators link, you'll find them scattered about the home page and you can message them directly. 

[sc1999]

Don't hold your breath but call customer services on 0333 338 1004. Good luck.

[MZone]

Unfortunately once your number is disconnected there is no way to retrieve it so you will have to have a new number. Your old number will go back in the unallocated number pot and will be recycled in the future as per OFCOM guidance.