I am having so many issues with a replacement SIM I requested on Monday - I was told I would receive this by Wednesday. After numerous calls and online chats with customer services I was advised to go into a store to get a new SIM as one could not be sent out to me due to a system error. I went into the store at East Croydon and they said that they were unable to provide me with one. Today (Friday) I receive a SIM but when I contact customer service team to get it activated they tell me there is a technical issue and they cannot activate it and cannot send me a new SIM. I need my phone for work (to receive passcodes to activate certain systems) and to contact my two young children who do not live with me! As well as everything else - I have now been without my number for 5 days. I have told Three I want to cancel my contract but have been advised that I have to pay a £200 cancellation fee. So I am being effectively told to pay for my SIM only contract but have no SIM. They have no idea when the problem can be resolved. Please can someone from Three help resolve this urgently. Thank you!
