lost my mobile phone on 28 June 2023 And I have requested for my proof of barring and proof of usage from customer service I have received only the proof of usage after 2 weeks and the insurance company said they need separate letter for proof of barring and when they checked my mobile is not blacklisted yet so I have requested to three customer service for it they promised me to give it in 48 hours and after 48 hrs no email again requested for it after 4 times of request they said wait for 72 hrs and again no reply after that I message again they said i should wait 10 working days even after 10 working days no letter and again after 10 working days no letter I have requested for Letter again on 18th of August and they said to wait for 72 hours but again no proof it's been nearly 2 months but still I'm waiting for my proof of barring this is literally frustrating i don't know what to do this case is not only to me every person who requested for the proof it's happening same I have seen the customers in three community everyone having same problem i don't know what's the problem with the three service team it's really very bad i would never choose three and my family members to choose three in my life this is the worst provider I have ever seen the network usage everything is good but worst customer service please help me what can I do now
