My phone was stolen recently while I was on holiday. I had taken out gadget insurance along with my travel insurance and so thought it would be fairly easy to make a claim.
My insurance company insist taht I provide them with a proof of purchase that shows the cost of the phone at the time of purchase - which was in May 2023.
I've asked Three to provide this around 5 times and each time I get the Proof of Barring letter and then the case is marked as closed.
I'm at my wits end - I can't claim my insurance without this letter - can anyone help?
