Requested proof of usage

[Pavankumar]

I requested proof of usage for my insurance claim for my lost device I requested it on 9th of January at first the agents told I will get it within 72 hours after 72 hours I contacted them the agent told me recently they changed the waiting time from 72 hours to 5 days after 5 days I contacted them they told me again we raised a ticket so you need wait for  five more days ones again I contacted them they told me to wait for more is this how three treat their customers or it’s just me

[sc1999]

I do not understand why OFCOM do not require the networks to complete this action within a set period. They put timescale limits on many actions the networks have to preform but not this one.

[bhupinder4819]

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@Pavankumar wrote:

I requested proof of usage for my insurance claim for my lost device I requested it on 9th of January at first the agents told I will get it within 72 hours after 72 hours I contacted them the agent told me recently they changed the waiting time from 72 hours to 5 days after 5 days I contacted them they told me again we raised a ticket so you need wait for  five more days ones again I contacted them they told me to wait for more is this how three treat their customers or it’s just me

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[bhupinder4819]

They are doing same as it with me iam very fed up with this network 😭

[FB]

And to me! Been waiting since December. Avoid Three at all costs 

[RAjan8335]

Me also waiting for this my issurance company asking for this letter only company is playing with all customers 

[JonathanB]

Hi @RAjan8335,

I'm sorry to hear this, how long have you been waiting for the proof letter?

Thanks,
Jonathan