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on 01-21-2024 11:42 AM
I requested proof of usage for my insurance claim for my lost device I requested it on 9th of January at first the agents told I will get it within 72 hours after 72 hours I contacted them the agent told me recently they changed the waiting time from 72 hours to 5 days after 5 days I contacted them they told me again we raised a ticket so you need wait for five more days ones again I contacted them they told me to wait for more is this how three treat their customers or it’s just me
on 04-29-2024 03:32 PM
Me also waiting for this my issurance company asking for this letter only company is playing with all customers
on 04-30-2024 02:19 PM
Hi @RAjan8335,
I'm sorry to hear this, how long have you been waiting for the proof letter?
Thanks,
Jonathan
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on 02-17-2024 09:45 AM
@Pavankumar wrote:I requested proof of usage for my insurance claim for my lost device I requested it on 9th of January at first the agents told I will get it within 72 hours after 72 hours I contacted them the agent told me recently they changed the waiting time from 72 hours to 5 days after 5 days I contacted them they told me again we raised a ticket so you need wait for five more days ones again I contacted them they told me to wait for more is this how three treat their customers or it’s just me
on 02-17-2024 09:46 AM
They are doing same as it with me iam very fed up with this network 😭
on 04-09-2024 08:25 AM
And to me! Been waiting since December. Avoid Three at all costs
on 01-21-2024 12:51 PM
I do not understand why OFCOM do not require the networks to complete this action within a set period. They put timescale limits on many actions the networks have to preform but not this one.