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on 08-04-2022 10:54 AM
I’m currently in Jersey, UK, and am happily using my data and text allowance from my auto-renewed pack without a problem. But when I try to make calls to any number (including landlines and private residences) it does not work and requires me to add cash credit. Your roaming information says I should be able to make calls using my allowance. What’s happening?
on 08-04-2022 02:30 PM
Hey @smawfda1
Have you checked your Three Pay As You Go app to ensure your data pack has been activated correctly? It also sounds like you have double checked that the numbers you are trying to call are not premium numbers, would that be fair to say?
If you're still experiencing the same issue, please let us know and we'll look into this further for you.
Thanks,
SarahC
08-05-2022 12:57 PM - edited 08-05-2022 12:58 PM
Yes, my data pack is correctly activated as I’m able to use the data and texts. I also have an auto-renew set up. I have checked the numbers - they are all landline numbers starting with 01534, the dialling code for Jersey.
on 08-09-2022 10:55 AM