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Conversations

3 sending bills for cancelled lines to Elderly Mum

Hi my Elderly mum keeps on getting billed by 3 even though she has cancelled, there was also a number she did not recognise and we told them to  cancel as not hers..I have called on behalf of her numerous times, they say all cancelled but still not s...

roni by Fledgling
  • 136 Views
  • 1 replies
  • 0 likes

Purchasing a monthly auto top data-add-on Three

Every time I try to purchase a top-up on Three I get, My card is declined, message. I tried to buy an auto renewal, but I got the same message again. My bank, Natwest state, the reason is because of the bank's security policy, to protect customers fr...

No return label

Seems im not alone with this oneCancelled my plan, and was told a return label would be sent to meNothing has arrived yetHave called customer service to follow up. NothingNow I have the £105 late fee applied to my accountCan someone help me sort this...

Prize draw wireless

I have an email from thethreeloyalty@promowinners.com i have accepted the prize, when are names updates on the public website? As I understand we don't get tickets until the week before the event? 

Dxamond by Fledgling
  • 128 Views
  • 2 replies
  • 0 likes

Best solution Sim Scam?

I had a call from a mobile number yesterday, claiming to be from 3. The number was 07********* The caller said that “we are upgrading our services, your current SIM will stop working in the next 2-3 days. We are sending a new SIM by courier tomorrow....

Philgc by Fledgling
  • 194 Views
  • 1 replies
  • 0 likes

Incorrect SMS saying 100% of data has been used

There are multiple threads here about incorrect notification of data use, many saying the problem has been fixed.I have a monthly contract, with 8GB data. This month I have been in the UK. As I was coming to the end of my billing cycle with 5+GB left...

DrTony by Fledgling
  • 142 Views
  • 0 replies
  • 0 likes