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Conversations

Reviving an old SIM

I have an old phone with a PAYG sim that has not been used for some time - I now want to put the SIM in another phone and top up the PAYG, how do I do this?I also have a 5G outdoor hub on contract and whenever I try to contact Three, it defaults to t...

Complaint access problem.

Just received this email from three, I've logged in to my account, but can't see any way of accessing the complaint information. Any help would be appreciated.  Hi there, it's Three."One of our agents has updated your complaint (*****) with some new ...

JJS by Fledgling
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  • 0 replies
  • 0 likes

Returning 5G hub problem

I was with THREE 5G broadband for 3 years. At the beginning I had poor reliability (constant dropouts) and following advice in this excellent Forum I tried several different 5G hubs, and got good results. Customer Service was not helpful so I just bo...

WCAT-16 by Regular
  • 195 Views
  • 3 replies
  • 0 likes

Best solution Not Receiving PAC Code

I have requested a PAC code, I have received a message back asking to submit the request along with my Date of Birth which I have done, but still have not received anything. How long do I need to wait??

mit by Fledgling
  • 436 Views
  • 7 replies
  • 0 likes

QR CODE

Hi, I’ve had my iPad for about a month now and it’s meant to have an eSIM with data on it, I haven’t been able to activate it and still have no data, I haven’t no qr code either, I’ve looked through all my emails from three and there’s nothing there?...

Data Roaming Add Ons

I accidentally purchased a data roaming add-on even though I’m not going abroad for over two months. Will the add-on still activate that far in the future or should I call for a refund? Thank you. 

SCAM CALL to upgrade sim!

Just had a call claiming to be from Three that they are sending out replacement sims. He said my phone number will be turned off, to prove he was from Three he sent a text message “From Three” that came in the “From Three” text message box. He starte...

Three number

Is 03333381303 a genuine 3 number? Can't find it online and many seem to indicate it's a scam.but the timing of the call lines up with my contract ending