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Where has my balance gone (PAYG)

I have a PAYG account wiich was started in early 2025 with a top up of £20.I am told that today that after180 days of no use the account would be deleted and the balance witheldBUT:None of the credit added in Feb was used and when I checked the accou...

Pewe by • Fledgling
  • 274 Views
  • 3 replies
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Best solution NO E-SIGNATURE DOC RECIEVED

Never in all my years have I dealt with such appalling service. Placed an order confirmed at 11.30am still no e-signature sent. After 8 hours speaking to multiple people and told multiples of contradictory information I’m no further. I took time off ...

Poor customer service

I have been with three since I was 21, I’m now 36, I’ve integrated family over to three. And this last year has just been so woefully poor it’s beyond believable. This complaint is also going through with the FCA in the uk which is how bad this failu...

Proof of usage

I lost my phone and SIM card, which were on the Three network. My insurance company requires proof of usage, but although I have the proof of purchase receipt, it doesn’t include the IMEI number. The IMEI is only printed on the back of the box, but b...

Best solution 7 day roaming time. How long exactly? Hours etc.

I have purchased a 7 day EU roaming pack and will be landing in my destination country on sunday the 30th Nov around 1330. I will be leaving that country Sunday 7th Dec at 14:30.This is just over a full 7 days exact timing. I do not want to get stung...

Contract cancelation

my contract with three network has ended and i called to say i won't be continuing with my contract. i had cancelled and moved to another network.however, i have now gotten a notification about a bill for the month.i have been trying to get through t...

Vic1 by • Fledgling
  • 804 Views
  • 17 replies
  • 0 likes

Best solution Physical bill with address and name

Hi,I’m a Three prepay customer and I’d like to get a physical copy of a bill or statement that shows my name and full address. I am a prepay customer with a 120gb data-pack. Hope it should include:My full nameMy addressMy Three number/account details...