Scam calls from people claiming to be 3

[Hatshepsut]

Keep getting calls from this number: 03333381017 - by people with "offers" for my 3 plan. They are very persistent and I have good reasons to think they're scammers but just wanted to be certain they're not some overzealous subcontractors working for 3. 

[EllieMac]

Same got four calls just today from ppl pretending to be from 3 network - reported number to phishing scam action 

[ashfinlayson]

I get these calls once of more every day, from all different numbers, same call centre. I called up 3 and changed my preferences months ago but the calls still persist. It's a real nuisance and I will leave 3 as soon as my contract is up and get a new number. Their customer database clearly got compromised and they are obliged to do something about it. 

[vibrantlinda]

They actually sell the customers numbers, which is crazy. I'm leaving 3 as well. 

[EllieMac]

Same they have far to much information my name etc & knew to much yet were obviously scammers when I confronted them on the phone they folded like a cheap suit , yet 3 network needs to get on top of this , 4 calls just today . 

[leahcarrenidrag]

I have had persistent calls for the last few weeks, one earlier today from 020 4586 8496 and another one in the last 5 minutes from 07490 274935 saying they can offer 30% off my 3 bill. People from work call me on my personal number and I can't change the settings to silence all unknown numbers for this reason. 

What is being done about this scam, or is this legitimate? 

[CarlaC]

I just had a call from 020 4571 2776 offering me the same thing, I must admit I almost fell for it, until she said they had to pass to the manager and fill an application. 
I hanged up and blocked the number as they don’t stop calling, they even left a voicemail - which Three would never do. 

[stevieburt]

I just had a very concerning experience with a likely fraudster/scammer pretending to be Three. He called from a landline number (as you can imagine, when I googled it, it was listed as a number for a takeaway in Scotland, likely nothing to do with this scam) 

He was offering half-off my bill as I am an existing customer. Suspecting it was a scam, I didn't give him more than my name initially, I thought this is common information. It proceeded and I thought maybe it could be legit, but grew wary when he asked for my model of my phone, offering other upgrades and the for my household. 

THEN, and this is the kicker, he said he had sent me a verification code, which came from Three (I had a previous text message thread containing more of these) so I gave it to him... stupid, I realised later with some clarity of thought. 

I then received a text message from Three saying my email address had been changed. This set off the alarm bells. LUCKILY, I was already logged into my Three mobile app during this suspicious call, so I had access to my account still. The email address has been changed to terminator****@hotmail.com. I immediately hung up, but in a way that would not arise suspicion. 

I managed to call Three, although I had to fein interest in an account upgrade to get to a real person quickly, this should be fixed! And the advisor there was very helpful, he told me however that Three had no record of calling me that day or any time recently. I managed to set up a pin and whatnot and change my email address back and get my account back.

However, I was lucky! Please be careful with this scammers, because, yes, in hindsight it seems obvious, but when you're on the phone not everyone is as savvy, I wasn't! It's scary because ACTUAL Three ask you for these verification codes, and it came from their number both times. But the first caller wasn't Three. They must have had my details from a security leak elsewhere, and somehow got in and sent that verification through.

Be careful out there people! 

[Raeevs]

Just had the same phone call from a scottish takeaway offering 35% - I said to them this is too good to be true and they stated it was because I was loyal (only been back with 3 since February). Just hang up!

[Elliemac42]

Same happened had a Indian man saying he was from 3 network & due to 3 network going down so much they were calling costumers to reduce bills / the real 3 network needs to be doing more about this as they do have network issues & that’s what got me to talk to them for a short time 

[sc1999]

If you are ever in doubt about who you are talking to, say: I am sorry but I am busy and hang up. You can always contact 3 and ask if they called you. And remember the old saying, if it sounds too good to be true then it probably is.