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Smart watch pairing plan not available

Chrissensei
New member

Hello I’m new to 3. I’ve ported my number across and signed a 12 month plan so I can add my Apple Watch. I was told after setting up the plan I would need to add the smart watch pairing plan but it’s not available. I was told I could contact customer services and they would add it. But they said they can’t add it and I can’t see the option to add it on my app. Also customer services want me to activate the plan through the Watch but the option is blanked out. (Your Three account is not eligible to enable mobile service on your Apple Watch. Contact Three for more information.) So as a brand new customer do I need to cancel this contract already? 

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