Hi there,
I went to upgrade my device as the plan was coming to an end and I passed the credit check, read through a bunch of info and hit "i agree", etc, was told to download something but was unable to do this, then when it came to finalising the order I went to press "continue" and nothing would happen. 3 dots would appear and then nothing would change. I tried hitting it over and over again and nothing would happen. I then went to my computer and went through the same process meaning a second credit check and once again the same issue on my computer.
Multiple credit checks can affect my score and this is not okay. I am trying to do something that has been very simple for the last 10 years with Three and I'm feeling a bit disheartened by this experience. It looks like I have no orders when I check my account and would like some help with this.
