That date of birth doesn’t look right, please try again

[HC1]

I get this message when i tried to port a number from vodafone - I am using the correct DOB 

how can I resolve please

[JonathanB]

Hi everyone,

As I mentioned last week this issue is only affecting the online form, you should still be able to arrange porting in and out by calling or chatting with us. You can find options to contact us here if you're running into this error.

I'll also continue to send PMs to anyone that's posted on this thread in case anyone is having trouble making contact.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[WgMark]

Same issue here. Switching from EE

[beccope]

Same issue - please can you send me a message?

[Lotr]

Same issue here

[JonathanB]

Hi everyone,

I've noticed a couple of topics popping up about this error so I've merged them together so we can keep the updates clear.

We're aware that some users are running into this error when verifying their date of birth on the self service port in form. Customer services can still help arrange your switch in the interim whilst we're working on this.

I'm sending a PM to each of you that have posted that you're seeing this error, to get you in touch with some colleagues that can help further.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB

[jbhogal]

Same issue here  please send message 

[manang]

I get this message when i tried to port a number from Lyca- I am using the correct DOB 

how can I resolve please

[sc1999]

Hi, I can't help but do have a request. This problem has appeared a few times recently but no one has posted a solution. When you get it sorted please let us know so that others can use the solution. Thanks.

[Gemmat]

Received my new phone and trying to keep my current phone number going forwards have entered the required information and my PAC number but for some reason the system will note except my date of birth

[JonathanB]

Hi @Gemmat,

We think we've spotted an issue that might be causing this to happen for a small number of customers. I'll send you a PM to get you in touch with some colleagues that can help arrange the number transfer.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB