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That date of birth doesn’t look right, please try again

HC1
Fledgling

I get this message when i tried to port a number from vodafone - I am using the correct DOB 

how can I resolve please

35 REPLIES 35
Geluk
Key player

Ring Cust Service on 333.

Gemmat
Fledgling

Have you received my message 

FemsJ
Fledgling

Hi I'm also getting this message, did you get any resolution to this?? 

EJB
Fledgling

I am also having this issue

JonathanB
Community Moderator
Community Moderator

Hi @HC1@WADEY23,

We think we've spotted an issue that might be causing this to happen for a small number of customers. I'll send you both a PM to get you in touch with some colleagues that can help arrange the number transfer.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB



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BMcC274
Fledgling

I am having the same problem. Can you help me with this?

JonathanB
Community Moderator
Community Moderator

Hi @BMcC274,

I've sent you a private message to get you in touch with some more help now.

Thanks,
Jonathan



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


JillB45
Fledgling

I'm having the same problem.

JonathanB
Community Moderator
Community Moderator

Hi @JillB45,

I'll PM you some more info now.

Thanks,
JonathanB



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


heath_chaplin13
Fledgling

hi i’m having the same issue, cheers.