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Unknown one off charge

I've been charged £4.17 pm for the last 2 or 3 months as a one off charge. Can't find out what it's for. I'm on a monthly phone contract with a set charge and don't think I've used anything extra. Please tell me what it's for!!Thanks, lena

lenablue by Fledgling
  • 806 Views
  • 4 replies
  • 0 likes

Very unhappy with three today

i have today logged a complaint to three. I cancelled my broadband at the end of my contract approx 2 months ago. I did this over the telephone. I was told by the lady over the phone that i DID NOT need to return my old 4g router. Nice little surpris...

johno12 by Fledgling
  • 548 Views
  • 2 replies
  • 1 likes

Insufficient funds

Ive been using ThreePay for some in-app purchases and it been going well with no issues. But yesterday when i tried to top up my game again, it said that “i may need to add insufficient funds to continue using mobile phone billing” although I have en...

Go Roam won’t let me make calls or text

Go Roam doesn’t work, have data but can’t call or make and receive texts! Spoken to Three 5 times and still not sorted. I can see 3000 minutes on my plan but show as “expired” how can it be fixed?

JB83 by Fledgling
  • 372 Views
  • 2 replies
  • 0 likes

Website has lost option to pay from cash credit

After topping up my cash credit balance using a voucher I tried to purchase a £35 unlimited data pack (one-off). Normally there is an option to pay from cash credit but this has disappeared, it only offers choice of credit card or voucher.   

Malev by Fledgling
  • 595 Views
  • 3 replies
  • 0 likes

Pay as you go credit

Had a  date pack and run out of data topped up £40 and couldn't get another add on pack so my credit ran out in an hour how can this happen and be allowed