Accounts and services - Get support for Three services

How to choose a home broadband plan when I cant log in

Hi,I have both a 3 mobile and home broadband plan and my home broadband plan is now out of contract. I can log in to my 3 mobile account on the web no problem, but there's no option there to switch to managing my home broadband account. Even on the T...

Third party charges

My Netflix account was compromised and neither Three nor Netflix can cancel my account, so I’m getting billed £17.99 a month for something I cannot access. the email address on Netflix has been changed from mine yet has my bank and phone details and ...

Refund For PAYG Credit - How to Contact Three?

I terminated my Three PAYG phone a few days ago and had some credit remaining. The email I received with the PAC advised I can apply for a refund and the link takes me to the Contact Us page. I telephoned Three on 03333381001 however the self serve I...

Best solution New iPhone with good deal, can I pop my current three sim in to it.

Hi, I’m after a new iPhone and seen a deal for £29.99 per month with a 10gb data deal with ID mobile. I’m currently 6 months into a 2 year deal with Three. Is it legal to get the ID deal, remove the ID sim but obviously still pay the £29.99 per mont...

You are not authorized to change the services.

You are not authorized to change the services. Only the account owner is allowed to perform changes.Has any one managed to get this fixed on their account as I am fast running out of confidence!is it in breach of Three’s contact to not provide the s...

Transfer an ESIM

Hola necesito transferir mi ESim de un iPhone 13 a un iPhone 15 este iPhone 15 ya tiene otro ESim de Verizon con una línea de EEUU sin embargo cuando empiezo esta transferencia algo ocurre y sale un mensaje que es unable la transferencia y que contac...

Free upgrade issues

I had a text from 3 saying I can get the new iPhone 16 on an early upgrade free , however when I go ahead with an order it says I need to pay £468 to upgrade - currently on a sim only contract not a handset .

My SIM only contract has expired

My SIM only contract has expired. Can I take out a 'new customer' deal with Three?

Help

I received a phone call from three on Saturday and got “ too good to be true” deal. When I asked then they were genuinely from three, they sent me email from this email address.customer.support@threestore.info anybody has been in my situation ? Thank...

Is Three sharing our contact details with scammers?

Over the past 3 to 6 months I have received a huge number of calls from scammers in India pretending to be Three. As a three user, this is extremely concerning? What are Three doing to protect customers and how are scammers successfully accessing Thr...

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