That date of birth doesn’t look right, please try again

[HC1]

I get this message when i tried to port a number from vodafone - I am using the correct DOB 

how can I resolve please

[dazhahs]

I'm having the same issue 

[Liverpool25]

I have the same problem

[JonathanB]

Hi Everyone,

We're working to resolve this issue, it's only affecting our self service porting requests. If you see this error when trying to arrange to switch your number, then our contact us page has options to call and chat with teams that can help.

Thanks,
JonathanB

[Yahkohbus]

I am also having this issue. Says my date of birth doesn't look right.

[JonathanB]

Hi @Yahkohbus,

I'll send you a PM to get you in touch with more help.

Thanks,
Jonathan

[pilly2151]

Hi I am trying to move numbers to three and having the same issues. How do I get round this?

[pilly2151]

I am getting this same issue. How did you resolve it?

[JonathanB]

Hi @pilly2151,

I'm sorry, if you're seeing this error on the online form you won't be able to arrange the number transfer with that method. However, our support teams should be able to help. You can find how to get in touch here, also I'll send you a PM in case you're having any issues making contact.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB

[shama]

I am also getting the same error message when trying to port my number across. please PM?