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That date of birth doesn’t look right, please try again

HC1
Fledgling

I get this message when i tried to port a number from vodafone - I am using the correct DOB 

how can I resolve please

35 REPLIES 35
dazhahs
Fledgling

I'm having the same issue 

Liverpool25
Fledgling

I have the same problem

JonathanB
Community Moderator
Community Moderator

Hi Everyone,

We're working to resolve this issue, it's only affecting our self service porting requests. If you see this error when trying to arrange to switch your number, then our contact us page has options to call and chat with teams that can help.

Thanks,
JonathanB



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Yahkohbus
Fledgling

I am also having this issue. Says my date of birth doesn't look right.

JonathanB
Community Moderator
Community Moderator

Hi @Yahkohbus,

I'll send you a PM to get you in touch with more help.

Thanks,
Jonathan



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


pilly2151
Fledgling

Hi I am trying to move numbers to three and having the same issues. How do I get round this?

pilly2151
Fledgling

I am getting this same issue. How did you resolve it?

JonathanB
Community Moderator
Community Moderator

Hi @pilly2151,

I'm sorry, if you're seeing this error on the online form you won't be able to arrange the number transfer with that method. However, our support teams should be able to help. You can find how to get in touch here, also I'll send you a PM in case you're having any issues making contact.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


shama
Fledgling

I am also getting the same error message when trying to port my number across. please PM?