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Three lost my number!!!

AndyTR
Fledgling

Has anyone else had a similar problem porting their phone number with Three?  I recently joined Three on a pay-monthly plan. At the same time,  I applied to transfer my old number. The transfer should have been completed by the end of the next working day. That was eight days ago.  Since then, the transfer still hasn't gone through.  Three Customer Services don't seem particularly interested and have told me every day for the last five days that the transfer would definitely be completed by the end of the day. It hasn't!
They told me that the issue had been escalated but that doesn't seem to have provoked any action from them.  This is my work number and I desperately need it back!   I wish I'd stayed with my old network. Terrible customer service!   

11 REPLIES 11
JonathanB
Community Moderator
Community Moderator

Hi @Nickeljn,

I'm really sorry to hear this. Which network were you porting from? Has the transfer not taken place whatsoever, or are you experiencing a split port, where either incoming or outgoing calls/texts aren't working?

Thanks,
Jonathan



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


Steve-b
Regular

It might be worth seeking some advice from OfCom - this link (scroll down):-

https://www.ofcom.org.uk/advice-for-businesses/switching/switching-mobile

suggests that compensation may be payable if a mobile number port is delayed, but I haven't researched it in full. If compensation is payable, it might help to concentrate minds in relation to your switch.