Three pay question from new user

[zenny22]

Hi, I joined three yesterday and received a pay monthly sim, and have a question about three pay. I tried to make a Three pay purchase through the Google Play Store and also on jeffbet using a "pay by mobile" option and both were declined because of insufficient funds. I thought I had an unlimited spend cap, of £40 per day and it would go onto my monthly bill but maybe there's a limitation for new users and I can't use Three Pay to begin with. Does anybody know ?

[Tarajane73]

I have the same exact same problem, and I've been with three for years , i was using three pay regularly and then two months ago while I was in credit it just wouldn't let me do it anymore I,  still hasn't we got my spend tap checked my account there's nothing wrong with my payments I have no idea and neither did they if I get a response or an answer I will come back and let you know how to fix it

[PeteG · Accepted solution]

Hello, Zenny. 

Welcome to the Three Community. 

You may have a credit limit on the account that isn't allowing you to complete purchases. You'd need to contact the support team to check what the limit currently is and get it changed if needed. There's also a separate limit of £40 per transaction, and £240 per month, both of which can't be changed due to regulatory restrictions. 

Pete.