Why are Three so rubbish when it comes to customer service.
I had a home broadband hub cancelled five months ago due to my digital signature not going through. They told me they had cancelled it but carried on taking the direct debit.
I got through to live chat and requested a returns label.
Still no returns label and no jiffy bag as promised.
Cancelled my direct debit as advised and now getting texts telling me my direct debit has been stopped and I will get an extra £5 charge for not paying by direct debit.
It was three that cancelled the hub in the first place not me .
How hard is it to just return things that they have requested you to send back so the direct debit can be cancelled 🤬
