I've received an email "confirming my order" but I haven't ordered anything. The address it was sent from is "noreply@mails.three.co.uk"Can anyone confirm this is a genuine three email?Thanks in advance.
Hi, I topped up this morning for £35 and I was charged once and the money was credited. However, as you can see a second credit occurred at the same time and instead of being labeled “customer service” it was labelled “self service kiosk”. I spoke wi...
Do ajy of yours know why my payment never went through it got declined if said sorry your payment couldn't go through due to fraudulent screening when I rang my bank they said it was nothing to do with them they checked everything and then 3 just sai...
Today I received a call from 0333 338 1079I am trying to ascertain if this was a scam call as I will soon be due an upgrade.I have been on-line and find I have to re-register, but it doesn’t send email for me to complete this process. On line there i...
I am using 3 Sim only contact and my monthly contact is £8.00 a month. Unfortunately, instead of taking £8.00 they charge me £42.65 because they are saying I was call on premium number, which is 4409110140095. As far as my knowledge I never dialled a...
Good afternoon.I recently contacted Three to ask for my 75 year old mothers mobile broadband contract to be cancelled as she experienced a stroke in May this year and while in hospital she was diagnosed with advanced dementia which has meant that she...
Hello,I'm really struggling to get an "insurance usage report" from Three after my phone and sim were stolen abroad. I see there are many other posts about this but what is the best way to get it escalated please? I have provided all the information ...
I've been trying to change the surname on my account since April 2022. Nobody ever responds to the proofs email address and the chat people cannot do anything.
Can somebody please help me get this sorted?
Mod note - Post title updated as email refer...
