I am so upset because I am now 3 days without service. I cant text or use my data. Imagine in August I have asked Three to upgrade my contract to a sim only plan which they did via chat. Then the team made the mistake of cancelling my contract. I then called in September 18th to sort out the mistake made by Three staff, over the phone. Took my bank details. Told me it’s All fixed and I didnt need to pay anything. My new phone contract was sent over to my email.
Fast forward to Friday September 26th, I received a text message stating they still haven't received payment for your overdue bill - so some of my services have now been suspended. I spoke to another advisor telling me to send an email over to proofs@contact.three.uk but no one has gotten back to me.
I am very upset that I have to deal with not having proper service or network for 3 days now. It is so frustrating.
