To change ownership and debit card of contracted sim

[Sabith]

• Hey , I want to change the ownership and debit card linked with my 3 contract plan. The contract is in the name of my friend and i want to change that into mine.

[Josh1]

Hi Jonathan, it's not true, I talked to Three many times, I wanted to change ownership from Daughter to my mother's name. as my mother has been using my number for 7 years and paying bill from her direct debit. it's just a change of name. The rest are the same but I NEVER get a satisfactory response from Three Customer Service. contact still on my name, I don't know what's wrong with Three. so, please check from your end before mis guide customer. 

[JonathanB]

Hi @Josh1,

Sorry for any confusion, you're responding to a post which is over a year old. Although this was accurate at the time of writing, due to some essential system updates, we're not currently offering a change of ownership service.

Thanks,
Jonathan

[Alex98]

What does that mean, you're not offering a change of ownership service? Surely that's a basic service, I can't fix any problems with my phone because it's not in my name, so what am I supposed to do?

[PeteG]

Hello.

It isn't a request the team can fulfil, sadly. However, you are able to have your name added to the account as a contact or user who is fully authorised to make queries, and changes on the account. You can have the main account holder make that request with the Support Team. 

Pete. 

[SN2]

Would you be able to give a ballpark estimate of when the change of ownership service will be available again? My husband and I have been trying to accomplish this for around a year now, and every time we are told that the service is unavailable due to essential system updates. 

[StephR]

Hi @Sabith 

How did you get on with this? Were you able to follow Lee's advice to start the change of ownership?

Pop back and let us know - if it helped, you can accept Lee's answer as the solution to your query 😊

StephR

[LeeT]

Hey @Sabith hope you are doing well!

For this to be possible you would need the account holder (your friend) to contact our customer services team via 333 and request for a 'Change of Ownership' into your name. It is a very easy process, and even easier if you are both together at the same time. They will ask a few simple questions and walk you through the process. They can also change the Direct Debit account during the same process for you too 🙂

If you want to change the Direct Debit by yourself; you can easily do this via the Three App in the billing section. Of course, get the account holders permission before doing this 🙂

Hope this helps you out!

[JoannaG]

I’ve tried doing this at least 3 or 4 times between 2017-2023 and it was never successful. They always said that it might take a few weeks and nothing happened. Still in my now ex husband name even though I pay direct debit and my me is on it too. But his did not disappear. 

[Josh1]

That's not true, I have requested a change of contract from the Daughter's name to the mother's name, as the mother has been using the same number and paying from her DD  for the last 7 years, many times we spoke to 3 customer service and they said "No worry, we change to mother's name" but the contract is still on daughter's name. I could cancel this contract straightaway but this number is registered with many places like GP, bank etc. extremely to deal with 3 customer service. they don't care. 

[San]

You can keep your number while you’re getting a new contract with another vendor.