Monday
I have attempted to close an account with Three for the best part of two years. After I pay yet another demand for overdue payments on a SIM card not in use and an assurance that the account is closed, I receive yet another demand.
I am refusing to pay again but it is now sitting on my credit score.
yesterday
I had exactly the same problem. To close an account you have to speak to an agent...This is where I hit a brick wall! After 20 odd attempts and nearly 20 hours on hold I gave up. The 'hold' music started to give me anxiety! I'd also sent emails that were ignored. In the end I cancelled the Direct debit/standing order and figured they would soon contact me when they didn't get my money. They did. By LETTER! Informing me they didn't recieve payment and I should settle the amount straight away. I then recieved another letter saying as I'd not done that I was now in breach of my contract, and that I needed to call and speak to an agent🤷♀️ I was also going to be charged £6 for late fees!! Next letter was saying they had passed my account to Lowells debt recovery and the account was now cancelled with Three. I recieved said letter from lowells, set up an account on line straight away and paid it in full (£24). Months and months of stress with Three was solved instantly with a competent company. I don't have any impairments from it on my credit count either. I'd advise you to save yourself the stress and do exactly the same. Goodluck.
yesterday
I honestly fail to understand why you had twenty attempts and twenty hours on hold. I’m absolutely (out of respect) not saying your version of events isn’t true but if it were me I’d sort things a lot bl..dy sooner than that. I’ve closed an account with Three at the end of minimum term (admittedly more than two years ago) and it was a breeze. Perhaps I was lucky and perhaps you were not,but your bad luck is beyond the pale with the number of attempts you allege.
yesterday
Unless you've been in the situation of trying to close an account yourself, then I suggest you pipe down and stop insisting people are talking 'utter twonk'. Not a single comment you've made has been helpful, remotely sympathetic or from personal experience. People are asking for help and guidance from others in a similar situation. They are NOT seeking validation from YOU as to whether they 'need to see a Dr' or whether their query 'smells a bit of misinformation' as you've so disrespectfully stated! Just consider yourself lucky that you've not had to deal with the problems other customers have...but if you do, I pray you get the same disparaging comments you've dished out to everyone else!!
yesterday
Well the disparaging comments were directed at yourself. Frankly I think you’ve exaggerated the situation for your own ends. Keep the insults to yourself and as for piping down you could well do with a dose of that yourself given how many posts you’ve made on the subject. I also said I agree with you the Three’s customer service is a long long way from being adequate. Rather like your manners.
Tuesday
I have the same issue so complain first then go to the ombudsman and 3 will be charged by the ombudsman so you will get an answer.
Tuesday
Utter twonk. Anyone who keeps paying for an account with ANY company for two years against their will needs to see a Dr not the ombudsman or Ofcom as they’re better known. In my experience there’s always two sides to a disagreement and this tale smells a bit of misinformation. As I’ve previously said,contact customer service or raise a complaint via the Three homepage. This will need to be done before the ombudsman 🙄will investigate.
Monday
You need to speak to customer service on 333. I fail to understand why you seem unable to close an account unless you’re in your minimum contract period. If you’re out of contract then I’m at a loss to understand why you’re still paying. Something not right either with Three or you. I’m unsure as to which.
