Turn off add-on

[Myrrhman70]

I used more data than usual one month so bought a 1gb add-on which I now can't turn off and get charged every month. 

How do I deactivate this scam so I'm not charged every month until I change provider? 

[FraserC]

Thanks for letting us know, Rob. We understand this'll be concerning. You should be able to cancel the add-on through the app or website. If you need any advice on how to do this, let us know. Alternatively, you can get in touch to raise a complaint over the phone or live chat. 

[Myrrhman70]

Hi,

There's no option to cancel, the button is greyed out and nothing happens when pressed.