Unable to E sign

[Mike77]

I’ve been trying upgrade an account now for 1 week,I’ve tried through the app 4 times,live chat twice and finally on the phone today..the credit check gets passed,I pay for delivery and then finally when it’s time to E sign the device plan,the email never materialises,so start the process again,was told to go in store if it doesn’t work this last time,hugely amateurish from a large company like three,I’m not going to continue with an upgrade,I’m going to cancel my contract,I can’t believe I’m this day and age a simple email is unable to be sent manually and me sign up for another 3 years..laughable really

[MZone]

Have you checked your spam/junk folders for said emails?

[MS1]

This has happened to me also. I told them that I didn't receive the E Sign documents and then without warning, my upgrade order was cancelled. I was told to place a new order with another new Credit Check. I'm now going through a Compliant process with Three in the hope that they can rectify this. Really terrible to know that it's happened to others.

[Paul007]

I’ve got the same problem, I’ve spoke to a manager and given them until 19.30 today otherwise I will cancel then when I’ve got another phone terminate my present contract.