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Unable to register for the Three+ Rewards App

Nitesh1
Fledgling

I am unable to register for the Three+ Rewards App. Could this issue be with linked to my Three mobile number?

I was with Three a few years back and took the number to another network. Im now back with Three (with the same number).

When I try to register/login the app states the following: ' sorry something went wrong. Unfortunately you're not able to register for Three+. Please see our Three+FAQ page for details'

Please can you help?

46 REPLIES 46
CallumL
Fledgling

Hi JonathanB, I am having the exact same issue as described above.

Are you able to assist with my problem also?

Thanks!

JonathanB
Community Moderator
Community Moderator

Hey @CallumL,

Happy to help get this checked out. So just to clarify you've also previously used the same phone number on Three+ but you ported the number out and back in, and now can't register for Three+ on the new account?

Thanks,
Jonathan



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


Andrewdcruz
Fledgling

Please can you also help me- having same problem

Fly_47
Fledgling

Wouldn’t get your hopes up. Issue not resolved. Nothing we can do apparently!!

Zmt
Fledgling

I’m also having this exact issue. I’ve complained through three customer service multiple times but still nothing. Any help would be appreciated.

CallumL
Fledgling

Hi @JonathanB,

Yes that's correct.

Is this is an easily fixed issue?

Thanks, CallumL

sc1999
Local celebrity

The app can be a bit picky at times. If you tried to register over WiFi try over mobile data and vice versa.