Unable to register for the Three+ Rewards App

[Nitesh1]

I am unable to register for the Three+ Rewards App. Could this issue be with linked to my Three mobile number?

I was with Three a few years back and took the number to another network. Im now back with Three (with the same number).

When I try to register/login the app states the following: ' sorry something went wrong. Unfortunately you're not able to register for Three+. Please see our Three+FAQ page for details'

Please can you help?

[Fly_47]

Hiya,

it is!! I know it isn’t the end of the world but I was sold a contract with these perks and it’s a bit of a bummer that there is no way of me accessing them whatsoever. Apparently via the three plus app is the only way. Nope. Never been with Three. It is an O2 number which I transferred to EE and now to Three. Can’t say I made the best choice! 

[PeteG]

It's unclear why it wouldn't be working for you. It sounds like the team might need to get the Three+ account reset. I'd recommend reaching out to the support team and asking for Three+ to be looked into and perhaps reset. Hopefully this will get you access to it

Pete.

[Fly_47]

Hi Pete. Thanks for the suggestion. I asked but because I can’t even get to the point of making an account there is nothing for them to reset… apparently! 

[KateS]

Hey there,

We're sorry to hear our teams have been unable to help so far.

Can we check, have you tried registering for Three+ on the website instead of the app?

Do you get an error message when registering, at all? Feel free to provide a screenshot with any personal information removed.

Thanks,
Kate

[MZone]

@JonathanB are you able to help @Fly_47?