Unable to register for three plus (new user)

[Nixxidee]

Hi I have downloaded the three plus app and tried to register but every time I enter my details it freezes and kicks me out. 

can anyone help? 

thanks 

nikki 

[Dburns80]

Having the same issue

im Starting to think three and issues are a very common normal thing!!

[Anonymous]

I’ve literally given up on it and permanently deleted the app!

[JonathanB]

Hi @Nixxidee,

Did you previously use the same phone number with Three+ in the past? Either porting the number out and back in? Or moving it between PAYG/Pay Monthly?

Thanks,
Jonathan

[Geluk]

Not worth the bother frankly.

When I tried to register for the new 3 app, it says my e mail [that I registered with 3 years ago],isn't registered.

So you proceed to enter it as a "new" user, and app says it's registered, so it stops me proceeding.

Computer says no😩

[JonathanB]

Hi @Geluk,

Are you having trouble with the Three+ service, or your My3/Three App account?

Thanks,
Jonathan

[Anonymous]

Same here! Paddiewack says stuff it. 

[JonathanB]

Hi @Anonymous,

I think I recall you mentioned some issues with Three+ a few weeks back and that you registered a Broadband SIM instead? Did that sort it, or are you still having trouble with this?

Thanks,
Jonathan

[Anonymous]

No! I’m back to square one with being unable to log in on either of my two numbers so I’ve now deleted the app and I’m fine with that.