Accounts and services - Get support for Three services

Unable to add on data

I have pay on the go sim. My data is over now. My validity ends next month. I’m unable to add on data to my sim. Whenever I’m trying to add on, I’m getting a pop up which says ‘another action is in progress; please wait until the action is over’what ...

Proof of Barring

Hi there,I need to obtain proof of purchase and proof of usage for my insurance company. Unfortunately, the customer service I have received regarding this matter has not been very good.When I chatted with an agent on Live Chat, they informed me that...

Best solution Refund for the same network local calls

Recently three was having a system glitch and they were charging the local calls,although I was having unlimited minutes. I would like to request to refund all the amount that has been charged for the local calls.

Best solution Ive received a credit but have no idea what for

I've received a credit on my account but have no idea what for

Best solution Ms Julie

hi do I have to have a 3 phone and sim if I want to use a 3mifi, or can the phone be a different network. My phone and sim expire next month but I have 15 months to go on my wifi contract.

Billing

Why do I keep getting charged for picture messages when I'm not sending any.

SMS

I need to send an SMS to my home country which plan i need to recharge

Still No Refund

So I have made a few refunds, as I use mobile phone billing. It’s been over 60 days, I have contacted live support and they’re saying no refunds are in process. Despite it being confirmed by apple they were refunded, and to contact my phone provider ...

Please cancel my add ons

Please cancel my add ons. I can’t find any way of doing this online or on the Three app. Thanks

Charged for automatic top up 3 times on the same day with no reason

Hi All, I have been charged 3 times along the same day (13th May) for an amount equal to 25 GBP each time, without using any add on or additional service. Then the account was zeroed again.I would like to apply for an investigation/refund request. Is...

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