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Unable to view any of my bills

PeterB555
Fledgling

I have tried online, in My three, to check my bills, but on the Home screen the "Bill History" section is just a static image for me, I can't click on anything. I also tried the mobile app, and I could not find a section where I could check my bills. I checked my email accounts, and it seems that Three has never emailed me my bills in the past 18 years I have been their customer.

I contacted customer service via chat, but after 30 minutes the app logged out without a warning, and I could not get back to the same person I talked to. Also it seemed to me that the agent was not really doing anything, just kept telling me that he/she was checking something, again and again. ("Please allow me to check this for you. 5 minutes later, "Please allow me to go into our system and sort this out for you", and so on, then we got disconnected.)

So why can't I view my bills? How can I get Three to allow me to see my bills? How can I get Three to email me my past bills?

12 REPLIES 12
JonathanB
Community Moderator
Community Moderator

Thanks so much for your patience and perseverance with us @db434343. I appreciate this took a long time, but I hope this has reassured you that we do take into account the feedback here.



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


sc1999
Local celebrity

Ditto Android.  So maybe they do listen so next on the list will be one email many phone numbers.

sc1999
Local celebrity