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on 08-21-2023 02:51 PM
I have tried online, in My three, to check my bills, but on the Home screen the "Bill History" section is just a static image for me, I can't click on anything. I also tried the mobile app, and I could not find a section where I could check my bills. I checked my email accounts, and it seems that Three has never emailed me my bills in the past 18 years I have been their customer.
I contacted customer service via chat, but after 30 minutes the app logged out without a warning, and I could not get back to the same person I talked to. Also it seemed to me that the agent was not really doing anything, just kept telling me that he/she was checking something, again and again. ("Please allow me to check this for you. 5 minutes later, "Please allow me to go into our system and sort this out for you", and so on, then we got disconnected.)
So why can't I view my bills? How can I get Three to allow me to see my bills? How can I get Three to email me my past bills?
on 10-26-2023 04:00 PM
Thanks so much for your patience and perseverance with us @db434343. I appreciate this took a long time, but I hope this has reassured you that we do take into account the feedback here.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 10-20-2023 03:52 PM
Ditto Android. So maybe they do listen so next on the list will be one email many phone numbers.
on 08-21-2023 04:42 PM