Accounts and services - Get support for Three services

Can't see my billing details when logging into account

I have been unable to access my billing details on my 3 login via app or desktop for almost 4 months. Called and spoken to numerous people, still no resolution. My account is set up as user/owner, with "me" as the owner, and also "me" as the user. I...

Buying New S24 Ultra

So I contracted a sim plan with three, now I want a phone on a monthly payment, but it says to select a new plan. What happens to my old running plan? So confused. Will go to a three store to ask them personally but a but of online education is must....

No e sign document !! Awful service

Was told to wait 3-5 hours for the e sign document to come through after upgrading today and still nothing!! After all the horror stories I am reading about on here and no e sign documents and failed credit checks because of this issue that three hav...

Mobile data balance

Concern data breach

Had a call today, started from an 0207 number.Sounded suspicious but let it play out as they had alot of my detailsCall got cut off and they called back from three's listed support number.During both parts of the call (0207 and 0333), was asked to pr...

App not showing all my accounts

I have 3 contracts with 2 mobile numbers and wi fi account, but can only access 2 of these on my 3 app.

Bill of my mobile phone

Hi, I received a bill and it showing huge amount to pay, I was in Poland and my roaming didn’t working I had problem to use it abroad and as well I was using different SIM card for that period. Can’t agree with that bill

Three Pay

Does anyone know when the 3rd party charges limit resets? To clarify this is the £240 limit set by The Payment Services Regulation 2017. Is it an automatic thing?I upgraded to PAYM on the 21st July and my cycle runs from 29-28th so first bill is alre...

Sick of Three

4 credit checks, all passed, 4 emails confirming the order, 8 PDF documents and 2 texts asking me what I think of the service. Still no email with a PDF Esign document, wait 72 hours and if you don’t get the email we can cancel the order and do it ag...

Requesting PAC code

Struggling to get my PAC code from either text or chat or 333Text: i keep getting error: Hello. Sorry, but we're struggling to verify your account. Please go to 3.uk/iai for more infoChat: please try again after 24 hours333: agent sent me to custome...

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