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Unknown charges

Last month I got charged 40 £ stating that I have bought coins on tiktok using my three pay ( I don't have tiktok account) this month just received text that I purchased coins form some app worth 40£. I complaint to three last month which was of no u...

Best solution Three trade in

I upgraded to a new phone and was promised a competitive trade in price through the three trade in program. I was offered an additional 200 on top of what they valued at so thought I would take them up in the offer. I sent my old phone back after I h...

Trade in no payment

I recently purchased a Honor magic 7 pro as there was a trade in offer for £360 enhanced trade in, I opted for this, I received the bag and posted it out a couple days later I received confirmation payment would be made within 3-5 working days this w...

Jade1 by • Fledgling
  • 2058 Views
  • 5 replies
  • 1 likes

Data add-ons are not reflected.

I purchased a data add-on for 10GB and actually received the following message via SMS, but it is not reflected and I cannot connect to the internet.Message I received:ーーーーーーーーーーーーーーーHi there,Your 10GB Data Add-On Top-up has gone through.Your new bal...

PAYG BALANCE not used when activating a data pack

I have PAYG sim.I have £18 of credit but when i went to buy a data pack ,30GB auto renew for £10 ,it wanted me to pay  by card.Pay by card is the only available option there as the pay screen  shows 0 as credit,although i have £18 of credit  .Why i c...

Bill33 by • Regular
  • 2408 Views
  • 9 replies
  • 0 likes

Poor customer service

Hi alltoday I phoned Three on behalf of my mother who is 73 and not tech savvy to upgrade her old phone. The whole family are with Three (6 in total) and have been customers for over 10 yrs. I had to phone as she wasn’t sure what contract she had or ...

Leah1 by • Fledgling
  • 985 Views
  • 2 replies
  • 0 likes