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Conversations

App issues- returning three customer!

Hi all! I have recently returned to three with the same number I had with them in 2022. When I got my new sim I signed up and everything was working fine. My old number then transferred over and the app is now showing “you have no active plans”. When...

Sapphira by Fledgling
  • 532 Views
  • 1 replies
  • 0 likes

3 app and website log in

I can’t get into my log in page on both 3 app and website. It’s showing white blank since yesterday. I’ve deleted and reinstalled it a couple of times and restarted my phone as well but it’s still not working.

Sky33 by Fledgling
  • 3029 Views
  • 16 replies
  • 0 likes

strange

cant log in in to my three app , try on browser nothing works keep loading 

thea by Fledgling
  • 419 Views
  • 2 replies
  • 0 likes

Can’t access account on My3 or website

I can’t access my account through either My3 app or website. Using an iphone. My3 app displays blank white page only. This started yesterday. I have uninstalled/reinstalled etc. Anyone have any ideas?

Abstar by Fledgling
  • 303 Views
  • 1 replies
  • 0 likes

Third party charges

My Netflix account was compromised and neither Three nor Netflix can cancel my account, so I’m getting billed £17.99 a month for something I cannot access. the email address on Netflix has been changed from mine yet has my bank and phone details and ...

Refund For PAYG Credit - How to Contact Three?

I terminated my Three PAYG phone a few days ago and had some credit remaining. The email I received with the PAC advised I can apply for a refund and the link takes me to the Contact Us page. I telephoned Three on 03333381001 however the self serve I...

pototea by Fledgling
  • 769 Views
  • 1 replies
  • 0 likes