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Trade in no payment

I recently purchased a Honor magic 7 pro as there was a trade in offer for £360 enhanced trade in, I opted for this, I received the bag and posted it out a couple days later I received confirmation payment would be made within 3-5 working days this w...

Jade1 by • Fledgling
  • 2034 Views
  • 5 replies
  • 1 likes

Data add-ons are not reflected.

I purchased a data add-on for 10GB and actually received the following message via SMS, but it is not reflected and I cannot connect to the internet.Message I received:ーーーーーーーーーーーーーーーHi there,Your 10GB Data Add-On Top-up has gone through.Your new bal...

PAYG BALANCE not used when activating a data pack

I have PAYG sim.I have £18 of credit but when i went to buy a data pack ,30GB auto renew for £10 ,it wanted me to pay  by card.Pay by card is the only available option there as the pay screen  shows 0 as credit,although i have £18 of credit  .Why i c...

Bill33 by • Regular
  • 2359 Views
  • 9 replies
  • 0 likes

Poor customer service

Hi alltoday I phoned Three on behalf of my mother who is 73 and not tech savvy to upgrade her old phone. The whole family are with Three (6 in total) and have been customers for over 10 yrs. I had to phone as she wasn’t sure what contract she had or ...

Leah1 by • Fledgling
  • 974 Views
  • 2 replies
  • 0 likes

Howard

3 tell me they will be closing my account tonight because I haven’t used my phone for three months and haven’t used any credit. I have a monthly account with 4GB available, not a pay as you go account and I use some data every month. The on line chat...

Howardws by • Fledgling
  • 1441 Views
  • 6 replies
  • 0 likes

TRADE IN SCAM

How much longer can 3 perpetrate this trade in scam? Phone sent to Ingram 10th Feb,received 11th Feb-no acknowledgement from Ingram Micro.Complaint to 3 17th Feb, 20th Feb morning told Ingram have not received phone but in the afternoon told they rec...

AC1 by • Fledgling
  • 1397 Views
  • 5 replies
  • 0 likes

Cinema vouchers

It’s been 2 weeks and the cinema codes for cineworld and picturehouse haven’t appeared in Three+ Lots of ‘Fans in Stands’ and Festival stuff which I’m not interested in…anyone know the cinema codes being removed permanently, or when they might come b...

Handheld by • Fledgling
  • 862 Views
  • 1 replies
  • 0 likes