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Refused new phone due to failed credit check

Every couple of years I will upgrade to a new IPhone.  I phoned to upgrade last week and after finalising the package was asked to consent to a credit check.  I did so and was told within 30 seconds that I had failed.  I earn pretty well and have an ...

David74 by Fledgling
  • 3999 Views
  • 11 replies
  • 0 likes

Three PAYG stacking

Why is it that when the supposed "improvements" to the Three website, they dropped the ability to add an Addon that would automatically activate as soon as your last one expired.The amount of times that I've had issues where my plan has expired and I...

No refund from Three

I entered into a 24 month plan for an Iphone 14 pro max back in December 2022. The contract should have ended last November 2024. Three continued to bill and now they refuse to refund me for the extra three months I paid. When I tried to have a conve...

Mort24 by Fledgling
  • 986 Views
  • 3 replies
  • 1 likes

Trying to close an account

I have attempted to close an account with Three for the best part of two years. After I pay yet another demand for overdue payments on a SIM card not in use and an assurance that the account is closed, I receive yet another demand. I am refusing to p...

Refund never arrived

I am writing to formally complain about an issue with my pay-as-you-go plan last month. Due to a system error, I had to make multiple payments for a single plan, as my initial attempts were unsuccessful. After contacting your customer support, I was ...

alex123 by Fledgling
  • 765 Views
  • 2 replies
  • 0 likes