Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Refund never arrived

I am writing to formally complain about an issue with my pay-as-you-go plan last month. Due to a system error, I had to make multiple payments for a single plan, as my initial attempts were unsuccessful. After contacting your customer support, I was ...

alex123 by Fledgling
  • 752 Views
  • 2 replies
  • 0 likes

Go roam extra

I have used go roam in Europe and USA for many years and found it excellent. I have recently used go roam extra (India and Bahamas) and found it incredibly confusing. 1) I arrive in country and get a text telling me I am in a go roam country and will...

Gl1960 by Fledgling
  • 630 Views
  • 1 replies
  • 0 likes

Competition texts

Up until the end of 2024, I was able to enter competitions by SMS, using my iPhone.I’m now unable to do this - it looks to me that I’m being charged the standard text message rate, but not the actual competition entry amount (usually between £1.00 - ...

dp by Fledgling
  • 954 Views
  • 1 replies
  • 0 likes