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We were victim of Sim Swap fraud a couple of weeks ago when 3 Customer services gave a PAC code to a fraudster who took over our number. In order to get the number back, we have had to take out a new contract which is more expensive and has no data ...
I am on a phone contract and recently decided to change my number back in November. My phone then had to be repaired and now I can't log into my email address which is very important. As it was set up on 2-step verification. Without access to this em...
Can anyone please tell me what the quickest way is to transfer over a Three esim to another phone. (Android to Android)Thanks in advance
We've used Three's 4G Wifi Broadband for close on 4 years. At end-August 2024 we sought advice on options in a local Three store and were persuaded to close the 'old' contract and open a 'new' one on same day. We were assured of better reliability an...
I can't understand this month's bill for my broadband, in fact at the times you billed me at 4.50 pounds on the 7th, 14th, 21st, 28th of December 2024 and that of January 4th, 2025 I was at work and I inform you that my hours are from 6 a.m. to 6 p....
I have been trying to upgrade my phone for weeks. The app said it was possible to upgrade so went through the process of completing the upgrade whilst paying the £145 upgrade fee as it is a slightly early upgrade. It all went through fine and the cre...
Hi there so I have received my activation link I click it and it comes up with three options sign in , sign up or sign in with partner I click on partner it only says apple TV no three anywhere even when searched so I go back and sign up with the sam...
I down graded from monthly contract to sim only. Your still billing on on the old contract, please advise
Got a contract phone from Three. Had an email with phone details and the phone number. When the phone arrived it came with a SIM card. Put that in the phone and that has a different phone number and shows as pay as you go..I can only access the Three...
I have paid £20 for an add on,I have received a text confirming I have 14 days of unlimited Internet but it now keeps telling me I have none,this is within just a few hours of paying
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