Unexpected go roam charges whilst roaming is turned off

[MazD]

So I’m currently in the EU, my roaming is permanently turned off as I have a phone from a provider in the country in which I’m based. I use my UK mobile only over WiFi. All the rest is disabled and my phone never leaves where I am staying. So it’s come as a huge surprise that I’m being charged a daily go roam charge. This is effectively doubling my monthly bill even though the bill also shows that I have not used any services at all. Has anyone experienced similar and have you managed to resolve this issue and get your money back? 

[Hex1]

I've also had this issue every time I've been abroad for the last year. It is extremely annoying. I've been told by 3 to remove my sim, which is even more annoying. I have an i phone and don't want to fiddle around with opening the phone, nor do I want to risk losing my sim. Surely, this day and age, it should be sufficient to just turn off roaming and not be charged for something I don't use. 

[MZone]

They are looking into the issue but have no timescale on a resolution yet unfortunately. Agree totally impractical/unacceptable to remove your SIM. Never had this issue on other networks either and I’ve been with them all. 

[LL63]

Will they be refunding amounts incorrectly charged to customers? I took my case to the Ombudsman & was not successful. I was erroneously charged over £30 in roaming costs that I did not use whilst I was in Australia for 3 months attending to my father after he had a stroke. Literally was charged £6 on touching down in Sydney despite having data roaming turned off.

[TheSolent]

I’ve had this problem twice this year. Each time they refused to accept fault until I requested a PAC code to move to a different network. They refuse to accept liability and blame customers. If it happens again I’m off.

[MZone]

Have a look at this post here.  

[MazD · Accepted solution]

Thank you, after an online chat the matter has been resolved. Full refund given