Accounts and services - Get support for Three services

Using an account without 2 factor authentication?

I am my Mother's guardian and deal with all her affairs. I set her up with a 3 sim 18 months ago and I administer it. When she became unable to use any sort of mobile phone I fixed her up with a mobile router and "landline phone" she could manage so ...

Best solution Plan ‘names’ explained?

Hi,I see now Three has plans named: LiteValueCompletePlus, many others such as AdvSIM ?( all very confusing )So, what is the difference / can we get e-sim on all ….. ( are some speed capped )?Thanks, Thanks

Billing and registration

Twice have been taken bill from my direct debit with in 7days and I can't access the app

Proof of Usage

Hi, Approximately three weeks ago, I lost my phone and initiated a claim process with my insurance provider. As part of the procedure, I was instructed to obtain a "Proof of Usage" document. I submitted the requisite request to <email removed as no l...

Lost PayG Sim, Need The Number..?

Hey guys I’ve lost my pay as you go SIM card but I really need to get back that number is there any way I can do this without the PAC code?

Phone order

Hi , first of all my experiance with three is not so good. There is no proper way to get in touch with customer serivice directly or whenever you wanted.Now coming to the point I have applied for Phone in december 2022 at first i have recieved a comf...

Insurance query

Hi All! My partner has damaged the screen on her mobile phone, and wants to claim through the insurance which she is paying for full cover on a monthly basis.On speaking with staff at our nearest Three store, they advised she would is not covered bec...

Data usage warning texts

Hoping anyone can help me out! I received a text on Friday night saying that I had used 80% of my data leaving me with 5.886G left. I woke up this morning to another text saying I'd used 100% of my data. On my Three app, it says I've still got 3.6G o...

Picture Messages Sent to my Own Number

This month's bill was a lot more than usual, and when I looked at it in detail there seem to be a number of picture messages sent from me to my own number. They seem to be particularly associated with another number, so much so that in some cases the...

Change SIM registered name

Currently my SIM is registered by my brother name. I do want to switch its registration into my name keeping the same SIM number. Besides that, I am willing to buy Iphone15 pro max in contract. What should I do to change the registered name into my ...

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