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Direct debit

Why has my direct debit been taken 29th September and yet my data etc is showing zero. Trying to resolve this has been a nightmare and you cannot talk to a person. Anyone else had this happen?

alpyke by • Fledgling
  • 2719 Views
  • 5 replies
  • 0 likes

Missing my payment

I get the SMS on 30 Sep and said I need to add on new data pack , so that I through HSBC to paid ￡15 already. But  your company stop my service, and login the 3 apps also not show my payment and my new plan. Why ? I am so disappointed for the service...

AEwong by • Fledgling
  • 3334 Views
  • 6 replies
  • 0 likes

Account ownership

Hello doesn’t anyone know how I can change account ownership? I have my friends contract in my name and I wish to transfer it to hers. Including direct debit. 

Upgrade in store.

I was sold an upgrade in a 3 store yesterday. As I left the sales assistant gave me a bag with boxes of items that I did not purchase.  The Shop was closing and I was unable to go back in and question why and the receipt.Has anyone else had the same ...

Suzywoo by • Fledgling
  • 938 Views
  • 1 replies
  • 0 likes

Absolute mess

I've received an SMS saying there would be an update on the Three services between 28th of September and 1th October 2023. Meanwhile my add-on finished so I went to the app to top-up as usual. The new app requires a new registration, which after many...

Account registration

Anyone else found that they can only register ONE account. I have three internet and one phone account and it will only let me register the phone. It tells me that my number is not recognised (not a three number) when I try to access ant of the inter...

Janis by • Fledgling
  • 919 Views
  • 1 replies
  • 0 likes

Best solution Kim

I have just added the 3 day EU roaming pass for £5 and was wondering when does the 3 day start when i turn on data roaming? If I turn on roaming half way through a day does it start from that hour or is it 24 hours 12am to 12am?

Kimbo64 by • Fledgling
  • 892 Views
  • 1 replies
  • 0 likes

Historical mobile phone contract documents required

Hi there, I need someone to point me in the right direction. I have an iPhone 12 pro 256GB that I took out on contract about 3 years ago. Since then, I am trying to locate the contract documents or purchase order. The mobile phone has sicne been mine...

fai1200 by • Fledgling
  • 1933 Views
  • 2 replies
  • 0 likes

No ESIM email, now no service.

Received an iPhone15 from Apple today.i thought id give the eSIM a go so requested to change my physcial sim from my iphone11.support have tried 4 times to send me the eSIM email but I’m not receiving. They then said it was a technical issue and coul...

Dieard by • Fledgling
  • 10691 Views
  • 14 replies
  • 1 likes