After originally planning to leave 3 I was given a new deal that sounded appealing through the Live Chat for an upgrade as my current contract is nearly over.
Went through all the routine stuff of phone, airtime plan etc then they suddenly started asking for all my financial details and bank account details and annual income!
When I said I've been with 3 for 20 years and never had to give these details for an upgrade before they said it was due to some new system being in place and they needed to do a new credit check on me.
So, if I'd let my current plan auto renew they'd not do a check on me or need my bank details again so why do they need it for an upgrade?
I told them to cancel the order but they just left it as an open order on my account and now I can't even try to cancel it or edit the details.
All very strange. Just makes me think they're trying to keep me on hold until my contract renews automatically so I'll be stuck with them.
I'll be going to my local store this weekend and get them to sort it out.
20 years custom and treated like an idiot.
