Urgent - managing multiple numbers on three.co.uk

[mstv]

I have 4 numbers with three (separate accounts). Before, I could login with each number separately and access the three website. This is no longer possible since the upgrade, so now I have no way to manage these accounts. I am told by customer services that I must have a separate email account for each number.

However, when I login to the website, I can "add a line" which takes me to the opportunity to purchase another phone or sim. So the system DOES obviously support multiple numbers. What I need to do is merge all my accounts into one, and access all the numbers in one account. 

Three - this has to be the most obvious situation for many customers, as you can see from the other posts on this forum. How could you possibly have not realised that this would be a major issue for people? Or did you choose instead to ignore the pain and inconvenience it would cause your customers? Can someone please PM me to discuss this, otherwise all my numbers will be transferred to another provider as soon as possible. 

[Tina1964]

Three network are a nightmare 

[carl4000]

I was in the same boat, last year I had three accounts under one email address. Then they update their system and I had to make an additional two email addresses to access two of my accounts.

In order to get the best deal i setup a new contract each year, but when i have closed my accounts and tried to move back, i have to make an additonal 3 new email addresses as they cannot use my other 3 that i made last yar as they are closed accounts.Total joke, I have moved one of my accounts from three so far and will be leaving three for good when the other 2 accounts expire.

[haggisman]

The complaints team themselves have since told me as you say above, multiple bogus email addresses required. No thanks.  They don't even allow you to use the Gmail "+" hack when you register to have multiple sub-email addresses from one email account.

I've linked them to a couple of posts on this forum where people have been successful for their consideration, but if this is the type of support I can expect, is it worth staying lol

They have to be losing a reasonable amount of money by running things this way. It just an easier way to manage your household, certainly when there are younger / older / more vulnerable members of the family. At least there are other companies who will do it and.. my contracts all come due at roughly similar times so I can just crack on.  

[haggisman]

I'm in this exact same situation managing 4 numbers for the household and, rather unpleasingly, the live chat guy just kept insisting on 'resetting my login' and telling me that I could register multiple numbers under the same email address... which the website seems to suggest is not possible.   I guess it's luck of the draw with who you speak to and I'll need to re-roll the live chat dice again.

On the off chance anyone from Three is monitoring,  then please get in touch as like the OP here... transferring my numbers out to another provider is currently the only way I have to be able to manage these secondary numbers...unless I can be set up with a similar solution. clock is ticking.

[ms-tv · Accepted solution]

I'm the original poster (although had to re-register on the forum). I eventually had to get this resolved as one of my accounts went out of contract. Amazingly and very pleasingly, I used the live chat and supplied all the numbers I owned, went through security validation (SMS sent to each number) and the advisor merged all my accounts under one account. I can now switch between accounts successfully having logged in with just the main account. When I login, I'm presented a of account numbers from which to choose, and I can switch between them. This is what should have been available from the outset, but I'm grateful it's solved now. When the accounts list is presented, it suggests the overall account is a business account.

[ThreeHelpMee]

wow and all this time, whenever I raised this issue since their system upgrade, no-one bothered to tell me you could do this! I had issues with gmail receiving three emails so now I have two email on one account when I had to use a 3rd email, so much bs. Even with this revelation, I am definitely cancelling one contract this year and maybe the other. 

[ThreeHelpMee]

Update: i've had enough of faffing about with three customer service! The advisor just told me that he couldn't link my two accounts because the email address are different? huh what??? it was three that got us two create new email addresses for two accounts in the first place!! Can't wait to cancel my contracts in a few months!

[CeCe]

ABSOLUTELY RIDICULOUS !!

I thought something was wrong with my phone because zi couldn't register my other account with the same email. Three MUST do something about this  ASAP!!

[JonathanB]

Hi @CeCe,

Sorry to hear you've had some trouble registering your accounts. As @ms-tv mentioned, we did provide a solution to this issue. If you contact customer services, as long as all the accounts are in your name and matching details, we can merge the accounts so that you can access them from one log in.

Thanks,
Jonathan