Why am being charged for an add on that I cancelled

[Karla]

I bought an unlimited data add on in November and then cancelled it but I have been charged for it again this month. I’ve been all through the app and can not find it still active anywhere but it’s on my bill 

[skc2025]

This same thing has been happening to me for years. Customer support has not been helpful at all and I'm being charged hundreds extra. I feel like I'm going crazy, they're saying I never cancelled my add-ons, when I did verbally over the phone and on the app. Did you end up getting a resolution?

[Maxine]

Hey Karla, 

Welcome to the Three Community!

That's not good you've been charged again for the add-on. That's strange it's removed from the account but you've been charged again. Please get in touch with our Customer Service team who'll be able to check why this is still lingering on the account.

Maxine