Why can 3 cut me off and still bill me and expect to be paid

[Ewan1967]

3 cut me off and still bill me at same rate. Kinda not right methinks 

[JonathanB]

Hi @Ewan1967,

I'm sorry to hear your line was suspended. We do provide flexible options where possible, such as promise to pay extensions, and instalment plans where possible. If you haven't already been in touch to discuss this with us then we'd encourage you to do so.

You can find more info on how we can help with payments here.

Thanks,
Jonathan