Account and services

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Three does not improve your credit score.

Three has refused to report the fact I pay over £40/ month to any credit union so it’s a big fat waste of time. I am probably going to leave three after my contract ends for a company that will report that I pay my bills on time.i contacted customer ...

eSIM email not arriving and physical SIM deactivated

Requested an eSIM for new phone, 3 deactivated my physical SIM but cant send me the Esim, it just never turns up. So now I have no phone until they send me a new physical sim. Obviously they think i should still be paying for not having a phone due t...

Download ebill Feb 2023

How do I download a bill from February 2023 

Complaunts call dropped after 30mins

Anyone had problems getting a response from " compliants team" ?My call was beeing escalated after 20++ minutes on line, then the operative patched it thru to immediate supervisor. Held for furtje +/- 10 mins then disconnected. Is this normal custome...

Account created but can't log on

I bought prepaid sim with 12gb data to travel to USA. Now I am here and want to use it. Downloaded the three app, created acc, email verified, but can't log on. What to do next ?

Puk code

I’m looking for my puk code for my SIM card on my Samsung a5 it’s asking for sim puk code. my email is ***@***.com 

Order that I haven’t ordered

Hi never done this before! I’ve Just had an email and txt from three saying I had an order gone through for unlimited sim ? It’s also showing in my 3 app what does this mean ?? I haven’t placed an order or anything with 3 today ?? 

Account in credit

Having set 3 home broadband up with a zte m386d router and paying the required direct debit for the last 10 months with no issues . I found that marchs payment wasn’t taken . Looking at my account found it to be £-84 in CREDIT ! Got on the case with ...

Closing cases and complaints without response and with no warning.

Can anybody help?On Friday I raised a case with Three about random roaming charges on my account. A case was opened and then 2 days later it was closed without any response being given and without any chance to respond or ask for more information.I c...