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Best solution Incorrect GoRoam fair usage texts?

Hi. I have a Pay Monthly plan which includes GoRoam Europe at £2/day. I travelled to France in June and received texts saying that I had used 80% of the 12GB fair usage allowance. When I looked at June’s bill I had only used a total of 3.7GB roaming ...

Softmint by • Fledgling
  • 4832 Views
  • 11 replies
  • 4 likes

Didn’t pass credit check to upgrade

My pay monthly contract is about to expire and I didn’t pass a credit check to upgrade when im coming up to the end of a 3 year contract so what happens to my phone number and what should I do about renewing 

antpanky by • Fledgling
  • 5020 Views
  • 5 replies
  • 0 likes

Device upgrade

Hi, I'm due to upgrade on 13th July. Can you tell me if you get credit checked for an upgrade. I've been with Three since 2017. If I fail the credit check, is there a way to appeal the decision? Thanks   

Dale2011 by • Fledgling
  • 1951 Views
  • 3 replies
  • 0 likes

Login fail

When I try to log in to phone account a text is sent to my internet mobile data router number which I can't access so I can't log in. Can't find any way to change this 

Tormid by • Fledgling
  • 799 Views
  • 1 replies
  • 0 likes

Change of plan

Hi, I would like to change my plan, I no longer need the benifits of the plan I am on so would to downsize to pay less each month.

Can’t login

I woke up this morning to see I had a message with an issue number. It said I had to login to view it so I tried on the app but my account was blocked and needed details. App then said there was technical problems. I’m not sure what to do

Dan9 by • Fledgling
  • 871 Views
  • 1 replies
  • 0 likes

Cannot re register my account

Unable to re register my 3 app as it won’t accept my email address as it’s different that the initial one used and I no longer have access to that. Live chat doesn’t work and am overseas with no roaming and no customer support from 3 路‍

Msquibb by • Fledgling
  • 2342 Views
  • 4 replies
  • 0 likes
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