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on 02-13-2023 07:08 AM - last edited on 02-13-2023 09:12 AM by PeteG
Good day,
I last used your phone service about 3 years ago. I had prepaid credit. Now, out of the blue, this call to action came to me.
Isn't that a mistake?
on 02-13-2023 12:10 PM
Hello, Matiseli.
Welcome to the Three community.
Our Pre paid services don't have bills, so a letter like the one you linked wouldn't be created for that kind of account.
The letter would most likely have been created on the back of a contract account which has an outstanding balance on it.
Is it possible the account you had was actually a contract account? Or perhaps you more recently started a contract with Three?
Pete.
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