Accounts and services - Get support for Three services

App broken?

After the recent upgrade to the app it's useless. Trying to make a device plan payment getting constant server errors. It then told me my balance was over £8000 in credit. Just hanging or taking ages to load. Do they even bother to test it? The call ...

Hi I'm hoping to reach out to a forum member,I've purchased aicrosoft Xbox game pass roughly greaeik

Hi I'm hoping to reach out to a forum member,I've purchased microsoft Xbox game pass roughly 2-3yrs ago..cannot cancel pl help

bill problem

Hi, I am no longer service with Three, but I am still receive a letter said i need pay the bill?

Pay off Device in full

Trying to pay off my device in full and the process goes to my banking app for approval where I approve the payment and it says it succeeded but then three says that the payment could not be made, I tried paying a smaller lump to see if that was the ...

Surprise spun prize "Already used"

Went to use my code for a free coffee at Café Nero (expiry date 31/12/2024) and it failed, with assistant telling me the code had already been used. Well, it certainly hadn't been used. The assistant said this had happened quite often this week. I tr...

Refund

I am having real problems obtaining a refund for a device that I have returned and have spent hours on calls. I returned the device on 27 November and the associated SIM has cancelled but the device is still showing on my account. This is all because...

Disgusting Customer Service and Unexplained Bill Amounts

I would appreciate some advice please (if there is anywhere to go). I cannot emphasise how much stress and upset Three has caused me over the last few months, and today, it is clear that their "customer service" is run by those who are arrogant, rude...

THREE OVERCHARGING ME AGAN

REQUEST TO ESCALATE COMPLAINT:YOU HAVE OVERCHARGED ME THIS MONTH, DESPITE MY PREVIOUS COMPLAINT REGARDING ALL THE PREVIOUS COMPLAINTS.YOU TOLD ME ON THE 2ND DECEMBER THAT YOU WOULD BE CREDITING MY ACCOUNT WITH A GOODWILL GESTURE OF £10. YOU HAVE NOT ...

Monthly Contract plan not appearing in app and phone number not transferred

I just received my phone after moving from Tesco. It has given me a new number even after giving my PAC, and i cannot add my monthly plan into my account. they sent me a SIM card which I assume I had to use, but I requested an eSIM. Now I cannot add ...

Scam call from 020 3927 7595

I had a call from someone claiming to be 3 telling me my contract was expiring next week when I know I renewed in August. He was very insistent, I said I couldn't understand his accent -he said he would call back. When the call ended I checked my con...

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