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cant cancel watch plan

caspre12
Fledgling

Hi, 

I am unable to cancel my apple watch plan. I followed the instructions on the website and removed it from my watch app. However I am still being billed for it. I tried talking to a customer service person and sent them the link of the website i took the instructions from but she sent them straight back and told me to follow the instructions! The same ones I have already done.

Has anyone else experienced difficulty removing the plan or speaking to someone who understands the watch plan?

1 REPLY 1
stuartdonaghy
Fledgling

Yep. Been stuck in a chat loop for three hours to be told I have to cancel my end. But with no actual button or option to do so, I can't.

Total joke & one unhappy customer