5G Broadband dropouts

[MacDavidson]

Hi folks,

So I got Three’s 5G broadband and get great speeds, with great coverage around the house. But at various times each day (for no apparent reason), it just disappears from being available as a wifi device for around 10 minutes, or until reset. The Mac connected by CAT7 cable is unaffected, and all lights remain as they should.

I’ve positioned the router in various places, tried changing the APN from 3internet to three.co.uk, and reset several times. 

Am I doing something wrong? Should I have 2.4 and 5 GHz on at the same time? 2.4 GHz is slower, but I need that for the smart gadgets in the house, but speed is what it’s all about…

Thanks in advance for your time

[Embru]

How long it will be investigated by 3? It took you already over 4 months... it is unbelievable how you treat your customers... 

[gazzaman2k]

the zyxel nr5103e that i got hasnt dropped connection for 8 days and 8hours this is the solution either the zyxel modem or roll back the zte's to b09 firmware!!!

[TC64]

I bought own zyxel NR5103E to test and 24 hours no issues. So we know that it's the ZTE firmware 100%. Was having daily loss of internet 4 to 6 times a day.

[feersum_endjinn]

Anyone reading this, please could I implore you to tweet Three at https://twitter.com/ThreeUKSupport?s=20

This is absolutely ridiculous that 6 months on their customer support is still clueless about this issue. 

[Embru]

I have put the problem on twitter with link to this website. Maybe If more people will complain about it there 3 finally will resolve this problem 

https://twitter.com/andrzej_e/status/1630640882117427209?s=19

[Debbie62]

Hello I recently upgraded my router as three said I needed a new one. I never had this problem with the old router. I now have a 

ZTE 5G CPE MC801A

which disconnects several times a day with no loss of lights or signal

[Masasamoht]

My internet has been stable the last day or so. Just seen that it updated to a B15 firmware yesterday.

[Masasamoht]

It’s now just crashed in the usual way. Bummer. 

[Hovertree]

My router has also updated to the B15 firmware today... and has just now dropped its connection.

[RayRay]

My Router has also updated to B15 around 3am in the morning by the looks but it's just dropped connection again! Upload is also very slow.