5G Broadband dropouts

[MacDavidson]

Hi folks,

So I got Three’s 5G broadband and get great speeds, with great coverage around the house. But at various times each day (for no apparent reason), it just disappears from being available as a wifi device for around 10 minutes, or until reset. The Mac connected by CAT7 cable is unaffected, and all lights remain as they should.

I’ve positioned the router in various places, tried changing the APN from 3internet to three.co.uk, and reset several times. 

Am I doing something wrong? Should I have 2.4 and 5 GHz on at the same time? 2.4 GHz is slower, but I need that for the smart gadgets in the house, but speed is what it’s all about…

Thanks in advance for your time

[gazzaman2k]

16 days 5 hours not one drop out zyxel modem..... 

[WCAT-15]

Joined Three a few days ago for 5G Broadband.  Same issue as others here -- works great most of the time, but at least once a day the hub cannot connect to the internet (but WiFi between devices still works). After 5 or 10 minutes, it just reconnects OK.
Devices connected to hub with ethernet cable (and couple of others with WiFi).
My (new) hub is MC801A with software version B12.
Told hub to check for updates and it says this is latest version.

[aeglyss71]

Just another one to note that the updates firmware has not solved the issue

[oh4zyxel]

Hi all - looks like I'm in the same boat as you all with my 3-supplied ZTE router.  Signed up to a two year contract at the end of December as I moved house and needed home broadband quickly.  Was given a ZTE router by 3 and since powering it up 2 months ago it's been consistently and reliably dropping the connection to all my devices on a daily basis, even though the status indicators on the router show no issue (not great in the middle of a business meeting).  Been onto 3 customer services and they were useless and didn't listen to what I was saying.  Tried the complaints department and not much better.  Feel like I've been sold a pup and am stuck with it for the next two years.  Just want the router to work reliably so don't think I'm asking much...  (anyone know how I can get hold of a Zyxel router ??).

[TC64]

Amazon sellers. Or other online dealers.

[RayRay]

My Router has also updated to B15 around 3am in the morning by the looks but it's just dropped connection again! Upload is also very slow.

[Hovertree]

My router has also updated to the B15 firmware today... and has just now dropped its connection.

[Masasamoht]

My internet has been stable the last day or so. Just seen that it updated to a B15 firmware yesterday.

[Masasamoht]

It’s now just crashed in the usual way. Bummer. 

[Debbie62]

Hello I recently upgraded my router as three said I needed a new one. I never had this problem with the old router. I now have a 

ZTE 5G CPE MC801A

which disconnects several times a day with no loss of lights or signal