5G Home Broadband issue (keeps dropping out for no reason)

[Grum]

HI,

I have had 3 5G home broad band for almost a year, never had any issues until the firmware upgraded to B12. For no reason at all it drops the internet, all lights remain on, 5 to 10 mins later it comes back on, or reboot to come back on quicker.

Never had any issues prior to this upgrade. Called three sent a replacement router, as soon as the firmware updated exactly the same issue, called again and the answer was do you want to cancel your contract. They seemed shocked i said no I want it fixed.

Is this being looked into, clearly there is a problem with the latest firmware

[Kane]

Shame this hasn't worked. As soon as I read it as a solution I did it right away hoping that it would fix the issue.

Hopefully something else gets done because the drop outs are incredibly annoying

[Paul_at_Home]

I have had this issue using a 3 mobile data sim and Zyxel 5103e router.  In an attempt to solve the problem I acquired a GL-iNet Spitz AX 5G router.

Unfortunately I still get regular internet dropouts using this different router.  
What I have observed using the Spitz info is that my LTE and 5G connection is rock solid with excellent connection stats.  All that happens is that the connection to the internet fails without losing cellular connection.

Without rebooting the router, connection to the internet returns after about 10 minutes.  The ip address remains the same throughout the loss of internet.  This is extremely frustrating.  A postcode search shows no faults.

I will monitor further and see if I can see any pattern to the loss of internet and whether it always returns after 10 minutes.

[CeAr]

Been having this exact issue for a month, just bothered finally googling it. Now I know I've been gaslit by Three customer service. 

I'll ask for a new router. If they refuse, would anyone be interested in a joint complaint to the Ombudsman? If they offer faulty devices and refuse to acknowledge the circumstance, well, I predict quite the fine.

[talktohardwick]

Have you tried doing what I did (instructions a few posts above)? I had the same issue and haven't had a single internet drop out since doing it. I've had my internal wi-fi drop signal a few times but never lost internet connection.

[stevekn]

i've got wifi turned off and still getting drops, it doesn't work !

[CeAr]

I did not have that model of router but yes, I tried that too.

Today I got my new router from Three, but I had to accept a new contract (at a lower price, at least) and they won't replace the old one. There hasn't been a signal drop yet, which would be exceptional if this were a coincidence.

[jay7210]

I am getting daily frequent drop outs, using Zyxel NR5103E in bridge mode, i read on another forum about creating a new APN profile, but cant find any more info on this.

[talktohardwick]

Have you all tried separating 2.4ghz and 5ghz bands in the app? That always causes problems when they are the same in my experience. I got one drop out three hours after I got the 5G hub and it has been rock solid for the last weeks since I split the bands apart.

[JonathanB]

Hi @talktohardwick,

Thanks for sharing this, are you using the ZTE MC801A router or the Zyxel NR5103E? Are you able to describe the steps you've taken to split the frequencies in case this helps other users?

JonathanB

[stevekn]

I've got my ZTE modem, wifi turned off and am still getting the internet ( NOT 5G) dropouts