Broadband – Get support for broadband related queries

Sercomm LTE2122GR Password

Hi All, Anyone had issues with the passwords on this router. I've received today and managed to connect by scanning the QR code on the rear, and I've loaded the three app, within the 3 app the wifi password is different to that shown on the rear of t...

Intermittent dropouts with NR5103E

I've had the 5g service now for just under 3 months. After about the first month, intermittent dropouts (only every few days) started. At first, logging into the Admin page of the router showed no cellular connection, and rebooting it would sort the ...

Best solution No 5G with NR5103E

From reading around I am clearly not the only one who has suffered from not having 5G on this router. Gutted because I really want this to work!Firmware is the b12 version and I've tried selecting bands B1/3/20 along with N78, to no avail - the admin...

5G router getting worse over time

I joined Three in Jan 2022 (last year) for 5G Home Broadband and have the first gen HUAWEI CPE Pro router. Over time the download speed has got better, more consistently using 5G rather than 4G. However, the upload speed has gotten worse and worse. I...

No internet in Shoeburyness Essex

The last 2 days my 3 branded ZTE Router has no internet, this was after around 4:30pm and although showed full bars on router, there was no routing to any website etc. Then the following morning it would come back , only showing 1 bar and so slow was...

Best solution B535-333 RJ-11 / VOIP socket

Are there any plans to activate the RJ-11 / VOIP port on the back of the B535-333 router, or any other Three supplied router with RJ-11? As you're probably aware, BT will be withdrawing the PSTN service over the next couple of years & that will mean ...

New three 5g Hub Zyxel NR5103E

Hi, new to three 5g Mobile broadband. I have just received my 5g hub Zyxel NR5103E router. Whilst I find the speeds and coverage very good where I live, I find that through the day I lose connectivity until I reboot the hub. After searching many thr...

Best solution Patchy Signal for past month

I live in rural Norfolk and after several failures to get FTTP I left my old provider to try Three's mobile broadband in Feb 2022.When I received the MiFi my speed increased from an average of 5mb to 12mb. I then purchased a Tp-Link router and extern...

Best solution Mobile broadband text message

Hi I got the 4g plus home broadband router today. When signing up on the website so I can log in, it sent a text message to the Sim card but don't know how to view the text message. So I took the Sim card out of the router and put it in my phone to g...

Home broadband, website says my address is covered but my phone only gets 3G

Looking into getting away from virgin, me and wife both have our phones with three which sometimes are on 4g but mostly on 3G at home. Threes coverage checker says my address is fine for 5g broadband. how easy is it to cancel if it doesn’t perform.