Broadband – Get support for broadband related queries

No 5G reception on the new Three 5G hub NR5103e

Just purchased the Three Home Broadband and have been supplied with the new router Zyxel NR5301e with firmware v1.00 (ACBJ.000b10However it will not connect to 5G, looking on other forums this seems to be widespread, not very good releasing a new ro...

ARLO Cameras disconnecting from 5G Home Hub

Anyone else using ARLO cameras? My ARLO hub keeps disconnecting from the 5G router, and reconnecting - this happens quite often, and the cameras show offline. ARLO have looked into the problem but not come up with anything.Thanks

Can Three supply an external antenna for my Sercomm LTE2122GR router?

I tried looking for details and specification for the Sercomm LTE2122GR home router. I used the link provided on the help screen for the Sercomm website, it is in the USA, and does not list my router anywhere. I have a problem receiving a good 4g sig...

Home broadband stopped working

I've been using Three home 4G broadband for about 4 months now and its been a pretty good experience. It was made even better when I invested in a Poynting external antenna and had it installed... was getting 160mbpsUnfortunately last Monday the se...

5G router Antenna working?

HiAre the antenna ports on the 5G home router enabled? I am thinking of getting an external antenna to boost signal

Safe search locked on

Hi, safe search is locked on by 3 and I’ve tried to access network settings and change it but can’t see how. I can set parental controls but not remove safesearch. Any suggestions?

DNS on 5G Hub

Hello,Is it possible to modify DNS settings on a Three Qualcomm 5G SDX55M NSA/SA?Thanks

3 provides my home broadband (Huawei Router); how to get IP address corrected

My IP address shows me as being located in the West Midlands, whereas I'm in the Thames Valley.This leads to adverts I get on streaming services such as YOU TUBE being for events miles away; any way to fix this, without having to use VPN?Can't seem t...

Cutting out with heavy rain

Had 4g home broadband for 2 years with few issues until the last week. Now it seems whenever there is heavy rain, the broadband drops, on checking the router it's dropped back to a very weak 3g signal, both mobiles also indicate a poor/no signal. Aft...

5G Outage in Milngavie

Hi Guys, I recently took out a contract on a new 5G router. Things have been going really well up until Friday where there was a service outage. I contacted customer support who said it would be back this morning but no luck. Contacted support this m...