Broadband

Find out more on topics like Mobile broadband, Home Broadband, Mi-Fi, speed, security, 5G broadband and more.

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Three customer support

I have contacted the support several times about my broadband. All they have done is a remote reset   They have no engineers that can help me apparently 

Help setting up My3 on Home Broadband

I have a mobile broadband data SIM. My number is ***********. I am trying to create a my3 account to check my balance buy I am unable to create an account. How do I check my balance?  

Broadband on and off (intermittent)

Ok I’m going insane. About a week ago or so I noticed problems with downloads to my Sky box, and intermittent wifi… long story short I got a brand new router from 3 sweating that it’ll sort out the issues…. Guess what???Yup, same issue. I’m not sure ...

Pavelds by Fledgling
  • 3131 Views
  • 6 replies
  • 0 likes

Ongoing outage in Se10

How long will the ongoing 5G maintenance take to bring she service back to normal. It’s been over 7 days with no end in sight and radio silence on updating contract holders. 

Why is Home Broadband Support so Terrible?

Network status checker has shown "We’re fixing an issue with our network in this area" for weeks now. Mobile phone and home broadband signal (4G/5G) has been intermittent, gradually getting worse to the point I had to borrow a neighbour's WiFi code. ...

rickuk by Fledgling
  • 994 Views
  • 1 replies
  • 0 likes

Poor signal on on 4G Mobile Broadband Hub

I signed up to Three's 4G Mobile Broadband Hub seven months ago and for the last seven months have enjoyed excellent internet connectivity and good signal, usually averaging 3-4 bars a day (I live in a rural area so this is like having a full 5 bars)...

MrHeath by Fledgling
  • 5471 Views
  • 4 replies
  • 0 likes

NR5103E won't connect to 5G

I just set up my new router and I can't connect to 5G, I seem to be limited to LTE only. My phone connects without issue.Firmware is V1.00(ACBJ.0)b9 and I've been reading about b10 solving some issues (although those people were coming from b8). Any ...

EddersD by Fledgling
  • 28056 Views
  • 40 replies
  • 3 likes

5G Broadband dropouts

Hi folks, So I got Three’s 5G broadband and get great speeds, with great coverage around the house. But at various times each day (for no apparent reason), it just disappears from being available as a wifi device for around 10 minutes, or until reset...

Mobile broadband in caravans

Hi is it possible to have mobile broadband WI-FI in your caravan and can a fire stick be used with mobile broadband? to stream movies I’m not sure or technically minded and connect your laptop and iPhone to these ? 

Device returned Contract not canceled

I am using the three 5g broadband services since September 2021.Till September 2022, I made 4 calls to customer care because of issues with the device and the service, and on 14 October customer care representative suggested canceling the contract wi...

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