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on 11-28-2022 08:58 PM
HI,
I have had 3 5G home broad band for almost a year, never had any issues until the firmware upgraded to B12. For no reason at all it drops the internet, all lights remain on, 5 to 10 mins later it comes back on, or reboot to come back on quicker.
Never had any issues prior to this upgrade. Called three sent a replacement router, as soon as the firmware updated exactly the same issue, called again and the answer was do you want to cancel your contract. They seemed shocked i said no I want it fixed.
Is this being looked into, clearly there is a problem with the latest firmware
on 08-17-2023 09:20 AM
I’m still getting this problem
several times a day
a modem restart re-connects the internet, otherwise minutes to hours for it to re-connect its self
09-27-2023 11:24 AM - edited 09-27-2023 11:25 AM
Hi Jonathan
I also have the Zyxel NR5103E Router, and have been having this exact issue since the firmware was automatically updated to Version B14. Currently the connection is being dropped around once a day, requiring a router reboot (or a long wait) in order to restore it.
Do you have any ideas what I could try? Connection was solid for the first couple of months, when the router was running the previous firmware (Version B12).
Many thanks for your help!
Alan.
on 12-26-2022 01:00 PM
I'm also having these droputs. It happens two or three times a day. Its very annoying as my wife conducts her work with clents over the internet
on 01-01-2023 04:59 PM
I am also experiencing this issue - Internet access drops out (router admin page shows 0kb/s download). Rebooting is the only solution to get it to work again. Unlikely to be related to infrastructure as a reboot wouldn’t help then?
on 01-01-2023 05:00 PM
I am also getting this .Started with recent firmware. I also can't access the page to cell/band lock anymore so as well as constant dropouts I also get lower connection speeds...I was perfectly happy with things and unchecked the firmware update box ,So why update me and spoil things .
on 01-02-2023 08:56 PM
4 Times it dropped off the Internet today,all lights show normal .Its so frustrating has anyone heard anything about a fix from 3 or got them to roll back the firmware to before they broke it ?
on 01-04-2023 11:34 AM
We are having a discussion about this on ISPreview. One common thread seems to be the use of bridge mode. Is it the case here as well?
@JonathanB do you know if this could this be escalated? Having daily dropouts is obviously not ideal, especially when it is one's main broadband connection.
on 01-13-2023 04:19 PM
Hey @nicjac,
Sorry for the delay on getting back to you.
Bridge mode has been mentioned by a couple of users, but there's definitely users that aren't using the feature at all and are describing similar drop outs.
I have requested an escalated investigation of this and will update the relevant threads as soon as I have any more info or advice I can share.
Thanks,
JonathanB
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
01-29-2023 08:39 PM - edited 01-29-2023 08:41 PM
We’re getting this now also, three just keep directing me to ZTE
nightmare!
on 08-14-2023 04:19 PM
and ZTE after the ( turn on and off and do a factory reset ) directed me back to three