5G Outdoor hub / Y5-210MU connection Issue

[TAH]

I recently got the 5g broadband outdoor hub. Initial installation and set up was pretty fast and easy.
Today at lunchtime my internet stopped and i also couldn't connect to the eero device. I tried a couple of restarts but no joy.

The 5g GreenPacket Y5-210MU just has a blue light on and no 4g/5g lights. and the signal indicator just says "on" instead of displaying a number between 0-100.
The eero device pulses white for a while, then turns red.

I'm able to connect to the Y5 via ethernet and checking the settings via admin profile everything appears fine in terms of settings, but no signal.
I tried switching the APN from 3internet to three.co.uk but same outcome.

The Y5 doesn't appear to be receiving signal at all.
I was also able to access my text messages via that admin page previously, but now it displays an empty inbox.

I've taken the sim card out and put in a mobile device and it gets both 4/5g signal and i started getting push notifications and could browse the internet.
I've put it back into to the Y5 hub and it appears dead..

Anyone got any idea whats happening or how to fix this?

Thanks in advance.

[datetan]

I have exact same issue as in the thread. And tried all APN settings. Any luck with anyone fixing it?

[gavinmcnair]

You can't fix it. Its a bug with needs a software update to fix and I think most if not all people are affected. I'd like to hear from anyone who has never had an issue. If you have a raspberry pi or similar you can try the script below which will automatically restart the router. It really needs 3 / Three or Greenpacket to help their customers and make a real software fix.

[MymsMan]

I maybe be tempting fate but I haven't seen the reconnection issue at all, I have been with Three for almost 2 months so far.

I have had three periods of very bad latency when the hub appears to have connected to a "bad" ip address,  in each case Resetting the hub has caused it to pick up a different IP address with normal 20ms latency

After the first problem I installed PRTG to make it easier to monitor latency and network connections

(graph above wont show until three moderate image)

I am considering if I can automate the hub reset with PRTG  so I may look at your script for inspiration

[gavinmcnair]

Do you use routing mode or the bridge style mode?

[gavinmcnair]

It is the fault of the Y5-210MU and it needs a software update to fix (please make it Three)

The problem is that it disconnects from the 3 network and fails to reconnect. In the interface it just shows 'disconnected' and most importantly won't reconnect without a reboot.

I have written a script to check internet connectivityand restart automatically which can be found at https://github.com/gavinmcnair/Y5-210MU-restarter

I have also added the standard log dump archive to the git repo above in case anyone at Greenpacket or Three wishes to fix the issue properly which im sure would make everyone happy as this will affect most if not all users.

To be honest the device with it's current software is not fit for purpose.

[Crump999]

Same problem here. Dumped into a call centre with 0 resolution other than a replacement sim card... The device is the problem but I'm just going to leave 3 as I've had nothing but problems with them... I hope you managed to get it sorted though dude. 

[ashoncam]

Hi, sorry not a solution so to apologise. I am getting the same similar issue except I'm actually getting internet connection but however I just get constant drop out. I reset the Wi-Fi device. My era device would go red for a while and an internet, which is trapped back in, and it could be when I'm on a game. It just drops out. I have being advised to get a new device so I've had 2 of the same devices. I've still got 2 of the same devices in my house right now and they're both done the same thing, so IM actually not too shores, to what what could be doing wrong? You know about 2 new SIM cards all the same. I've rebuted about 3 million times still the same internet speeds are good. I'm getting 600Mbps, , download speeds and a 152mps upload speeds, which is brilliant, so I don't know what's actually wrong with the constant drop out. Actually doesn't make it a sense of scratch of my headache, if anyone does not know anything or anything how to do with this outdoors? Bro band I would like to know otherwise I will be cancelling again for like the third time now

[JohnR]

This sounds like the issue I described yesterday: https://community.three.co.uk/t5/Broadband/5G-hub-Greenpacket-Y5-210MU-dropping-wired-connection-aft...

Please leave a reply in there too so it gets better attention. I'm technical enough and willing to work with Three to debug it.

[sargentdel1]

I’m having the exact same issue. Daily dropouts resulting in having to reboot the router 3 times a day. Would be helpful if three tech support could diagnose what is wrong with their equipment.