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5G hub, v poor performance

JohnJ
Fledgling

I ordered a 5G hub (NR5103E) which arrived last week. I'm in a good 5G signal area for Three - the mast is a couple of hundred metres away. Typical download speed is 5mbps - pretty damned slow! The hub won't connect to 5G

I put the supplied SIM in my own TPLink hub (4g only) and I get reliable download speeds of 35-45mbps.

Three sent me a replacement 5G hub which arrived today. This one does connect to 5G, but download speeds are no better.

It's a pain trying to talk to Three on the phone, I was on for an hour yesterday, trying to explain the problem.

Has anyone else had this problem?

My thoughts now are that I just cancel the contract and buy a PAYG SIM to use in my TPLink hub.

11 REPLIES 11
JohnJ
Fledgling

No idea of the firmware version of either of the hubs you've supplied (two received so far, same performance). How would I find that out?

I'm currently using my 4G TPLink hub with your sim as it's 8-10 times faster than your 5G hub.  The latest hub from you is disconnected and has been re-boxed ready to return.

No problems with 5G according to your network status checker.

Your team advised that there was likely a problem with the hub so they exchanged it for another. They didn't offer to call me back.

JohnJ
Fledgling

I'm not getting anywhere with this - I'm cancelling.