5g Home broadband

[Stewlk]

Since Saturday mid day 29-10-2022 my 5g for my home BB and mobile has vanished.  Website showed fault in my area.  All day I was limited to a very slow 4g and sometimes H.    6:45 come and the update changed to all fixed but the issues still continue.  

Help desk refuses to accept we have a fault and want to send new equipment out .    

My phone works away from my house but at home it's shocking.   The home BB I've tried at my parents and 5g works fine .  So this shows no equipment fault.

What steps can I take to make them realise it is a network fault.   People say the help desk are really friendly haha well yes they are but they are only following a script and will not divert from it att all and I feel like I'm getting nowhere.

I'm two months in to what was an amazing 5g experience and now I've this 

Please help 

[JonathanB]

Hey @Stewlk,

With the issue being tied to a location and affecting multiple connections, it definitely sounds like a network issue is ongoing. I'm sorry to hear that you've been struggling to get help with this through customer services.

We can't raise a network fault directly on the community, however I'll send you a private message to your community account to direct you to further help with this.

JonathanB