Broadband – Get support for broadband related queries

Home broadband sim not sending out Internet signal

Hi I signed up to Three home broadband on Friday evening. I had my router delivered today. I've put the sim in however there is no Internet signal. The 3g/4g light is red which indicates no SIM card is inserted or there is no network service availabl...

please help

I have bought a sim card that is mobile broadband it says 24gh and lasts 24 months and a 3 router the first day it worked fine then it stopped working .all the lights are green except the one that reads LTE strenth which is red.when i connect to the ...

No 5G with NR5103EV2 - (Closed account and returning hub)

Hi all,could someone please check the status of my account has been closed and that my returning label is being sent out please. I was told the email would take two days to arrive!I have only had the hub since 5pm Wednesday the 2rd April. Spent a cou...

Gaming

Hi, i got the new NR5103EV2 broadband 5G unlimited data plan, it works for browsing very well, tiktok and youtube etc, its extremely fast, it wont let me play any games though, i switch to my current wifi and it works with games but not with this

Three Mobile Broadband blocks android apps, APN issues 3internet and three.co.uk

I have just setup my new Three Mobile Broadband Router, a ZTE 888, provided by Three.The issue I have is several Android apps fail to launch when my Pixel 6 handset is connected to my wifi. These are the My Cupra, Discord, Nectar and the Three apps, ...

Another case of no return bag sent

Moving abroad in 2 days.Called up Three to terminate my contract on 25th March.Was told I have to return the device or otherwise will be charged, and bag would be sent to me - no problem, I have no use for the router.Second call to them on 2nd April ...

New 5g hub - can Xbox use it? Gaming MTU upnp etc

Hi there, I've got a new 5g hub from Three shop and the sole intention is Xbox use and online gaming.First issue I see is moderate NAT. Any fix?Second issue is UPnP unsuccessful but I've enabled on router pc login.Third issue is the MTU is really lo...

Connected to hub but No Internet

2024-04-06 approx. 16:00 All devices - Sky Q box x 3, Ring Floodlight Camera and Ring Chime Pro Network saying connected but No Internet.Checked coverage - no outage.Strangely, I could connect by my mobile and laptop by wifi and definitely had intern...

Newbie Data Usage Qustion

I have a 1GB Lite SIMO 24M Contract for my Pixel 4a phone which has 4G. My current Broadband Contract is with Virgin Media which provides a fast FTTC/coax 150 Mbps connection with bundled services.To date, my phone data usage has been minimal as I al...

Schedule a reboot & firmware update

Hi. My Internet speeds are slow unless I reboot my router. I have the NR5013E one. Is there any way I can schedule a reboot to be done at 3am everyday to keep my speeds nice and quick? I cannot find it in the settings. The router is on firmware ...