Broadband

Find out more on topics like Mobile broadband, Home Broadband, Mi-Fi, speed, security, 5G broadband and more.

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Using an alternative SIM in the 5G Broadband Device

Does using a SIM from a different provider work for the 5G Broadband Device? I tried an O2 one only to be asked for a “SIM Lock Code” to Unlock Device. This code needed to be 16 digits long and wasn’t the PUK Code for the SIM (8 digits long). Contact...

JReev by Regular
  • 886 Views
  • 6 replies
  • 0 likes

Best solution Communication between LAN devices appears to be blocked

Hello, I have an issue that I hope other Three users and support might be able to help me with.I have exactly the same problem as some previous posters such as @mitgobla with my new Three supplied E5-250ma hub. Although I can connect all my wireless ...

Timmy1 by Regular
  • 2089 Views
  • 5 replies
  • 0 likes

Slow speeds with 5G Outdoor Hub

Hi there! We've been with Three for 1.5 years, using the 5G Outdoor Hub + Eero 24M plan. We were told we'd get up to 150 MBPs down, potentially more, which is what we expected when signing up for this plan. However, we rarely ever consistently go abo...

JG1991 by Fledgling
  • 601 Views
  • 2 replies
  • 0 likes

Hi

How to upgrade my phone without any sim and I use my old plane I bye only new phone 

Finding best cell tower for Home Broadband

I'm looking for a way to understand where the best cell tower for my location is. CS was not able to help and I'm not sure which cell tower my hub is currently connected to.The location is NW1 6 / NW8 8. The ECGI CELL ID is: 0014C2C-114 PLMN:23420NR ...

bhr by Fledgling
  • 349 Views
  • 1 replies
  • 0 likes

3 throttling 5g broadband

normally get 300+mbps but the last 2 weeks I've been getting less than 10mbps 3 say they don't use throttling on 5g broadband but the fact that when i googled it the first 400 results are all people hitting the 1 year mark in there contract like me a...

Best solution Does MiFi device need to be returned?

We recently cancelled 2 x mobile wifi contracts (mifi), after several years past minimum term, but the advisor never said anything about returning the devices. There seems to be conflicting information on whether we need to return the devices or not....

jarec by Fledgling
  • 595 Views
  • 3 replies
  • 0 likes

Cannot Get 3 Broadband Account Cancelled

I have been having a nightmare with Three Broadband in trying to cancel my account. My Contract has just ended, but for the last 2 weeks or more so far - I keep being told that there is 'an open query' on my account, (which there is not, as it has be...