on 14-10-2025 08:42 AM
So, like many others, the outdoor hub powered internet I have been running for over six months, decided to throw up some issues. The first hint of it was Friday evening (10.10.2025).
1. The normal speed test I do would not function
2. Could not connect to EA desktop app or the EA steam overlay
3. Random Alexa devices stopped working and could not reconnect
4. Eero shows I am offline on main app screen but says I am reconnected when I tap on the router.
All these issues have come about since last Friday and ALL are solved by connecting my pc or Alexa devices via my mobile phone hotspot. Interestingly, my mobile contract is with id mobile which uses the same network as three.
Are these issues familiar to anyone and are three doing something to resolve it?
I have contacted their support via the online chat and the person seemed familiar with the issues I was having. She said I could try factory reset on the router (5 metres up a pole in the garden) and that three were investigating. No timeline was mentioned.
The workaround mentioned in other threads suggests changing the APN setting. Has anybody had success with this and is there a decent guide on how to do it?
Lots of questions but very few answers from three.
Solved! Go to Solution.
14-10-2025 02:58 PM - edited 14-10-2025 03:02 PM
My Ethernet stopped working and the eero app said it was offline but the WiFi still worked. I tried to hard reset my eero but I couldn’t complete the setup process as it couldn’t access the internet even though I could access the internet, stupid.
To fix this I changed my apn to three.co.uk in the green packet (5g hub) settings and it works now.
To do this you need a computer with an Ethernet port and connect to the hub with the Ethernet cable that comes from the small white box. Or while you have WiFi access it should work on your phone. Goto 192.168.0.1 or 192.168.1.1 can’t remember which. Then goto the settings where you can change the apn name to three.co.uk and keep all the other settings as default. After this my eero connected no problems, but now there is a weird fibre provider I don’t recognise on the eero app so something has definitely changed on three’s side.
on 14-10-2025 10:25 AM
Thanks for the reply. I shall give that a try when I get home. I did get blocked by my browser from going to the IP address, so I'll need to get round that.
on 14-10-2025 09:27 AM
I've got a Huawei Router H122-373 and the change to the APN isn't possible.
Thankfully out of contract now so will if there's not a quick fix i can move elsewhere.
14-10-2025 04:04 PM - edited 14-10-2025 04:07 PM
I also have the same router, as you say the option to update the APN has been hidden. I factory reset it and that resolved the problem. No issues since Saturday evening when I did it.
Just add, the factory reset only took 5 mins to complete and have me back up and running again, wasn't as painful as I expected. Obviously you'll need to rename the ssid and password to what it is currently once you've done the reset so all your devices won't need to be reconnected
